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- LifestyleBusiness Insider•2 days ago
A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas headquarters, Steven Weinstein answered a call from a customer who needed some help with an order of a few items. "It was excellent — the connection was amazing, and even though I never spoke to this customer before in my life I felt like I knew her for 15 or 20 years," Weinstein told Business Insider in an email.
- BusinessBloomberg•5 hours ago
China's government has once again managed to engineer a mini-stock market collapse. This time, though, it's probably a good thing. The ChiNext composite index dropped 5.6 percent Wednesday after a report in the 21st Century Business Herald indicated the authorities may curb the ability of wealth-management vehicles to invest in equities. The story also dragged the blue-chip-heavy Shanghai Composite 1.9 percent lower and lopped 4.5 percent from the Shenzhen index. (The ChiNext fell another 1.8 percent as of 11:30 a.m. Thursday, while the Shenzhen index declined 1.4 percent and the Shanghai measure was down 0.6 percent.) As deep as the plunges seemed, they were merely the worst since early June.