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    Apple Takes a Bite Out of Retail as Stores Turn 10

    The Apple store turns 10 today and its success has been spectacular, and surprising. Back in 2001 when the first two stores opened in Tysons Corner, Virginia and Glendale, California, it seemed like a crazy and desperate idea.

    Critics asked, "why would a technology company like Apple open a brick and mortar store when the future of commerce is moving online?"

    "Literally half the store is devoted to solutions because people don't just want to buy personal computers any more. They want to know what they can do with them," was Steve Jobs' answer, in a video presented at MacWorld just days before the first grand opening.

    Like so many of his decisions over the last decade Jobs was right.

    Today, with its 300 stores across the country, and more than $9 billion in retail sales last year, Apple is arguably the most successful retailer on the planet based on sales per square foot.

    According to a recent MacWorld article: Jeweler Tiffany & Company's $2,700 per square foot used to be considered the gold standard, but Apple has surpassed Tiffany, generating more than $4,000 in sales per square foot. By comparison, Best Buy's sales per square foot is about $1,000, and Walmart's is about $400.

    In the accompanying clip, The Daily Ticker's Aaron Task and Daniel Gross discuss how Apple has been able dominate at a time so many other retailers are struggling or have gone out of business, due in part to Apple's iPod, iPhone, iPad, Mac and iTunes offerings.

    Remember Virgin, Tower, and all those independently owned music stores? You might, but I bet your kids don't. They've been buying music on iTunes and using their iPods for as long as they can remember.

    Many suspected electronics giant Best Buy would benefit when its top rival Circuit City went under. That hasn't happened. Best Buy has reported three straight quarters of declining same-store sales, including a 5.5% drop in U.S. stores in the last quarter.

    Borders filed Chapter 11 bankruptcy protection this winter but Barnes & Noble isn't likely to see an increase in business, what with Amazon and the iPad and all the tablet copycats popping up.

    Meanwhile, direct competitors like Microsoft and Dell have had little success with their retail stores. It's unlikely fans of either will be lining up outside their doors when the next version of Windows is released.

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    332 comments

    • jackfruitwin...  •  1 year 0 months ago
      I had my doubts when my daughter talked me into buying a Mac Book Pro over a PC. Twice the price but trouble free as far as viruses are concerned. No complaints from my daughter or me. You get what you pay for.
      • BenZ 1 year 0 months ago
        Yeah, and the market share as far as computers is 85% Microsoft, 10% Apple and 5% Linux. Businesses have still not taken hold because of the price, wait until more businesses buy into it, viruses will be coming.
      • Tyler Durden 1 year 0 months ago
        and you are exact;y the consumer apple wants. The uneducated tech. illiterate that has the willingness to overpay for a product that under-performs against its competitors. Good job.
      • Money Honey 1 year 0 months ago
        Really, most tech guys I know, at least those that work in web design, swear by the Mac. I've had my Mac powerbook since 2006, I've never had any issues with it and it still works better than my brand new work issued IBM Think Pad. I switched from a droid to an iphone about 2 months ago and it's like night and day, the iPhone is light years ahead. Consumer reports note time and time again that the Apple Snow Leopard operating system is light years ahead of the latest Windows offerings. The iPod is still the gold standard in MP3 technology and many many other competitors have tried to create an alternative. The iPad is way ahead of its competitors and we're starting to see businesses embrace that technology. Apple doesn't care that businesses aren't mass buying their product, it has a niche, it remains cutting edge, blazing the trail not trying to chase the others, it has created entirely new product offerings that have developed entirely new markets. That is what makes Apple successful. It's also the only support and warranty that experts say is worth paying for. Since Apple makes both the hardware and the software it is able to provide superior customer service because its techs actually know what the heck they are talking about. They've created an experience unmatched by any other and that's why they have such big fans. The products are esthetically pleasing, well designed and easy to use. That's what consumers want and that is why they are successful.
    • ladybug  •  1 year 0 months ago
      Just got the 27" I-Mac about 2 months ago after having Dells for about 12 years. The Mac? Unbelievable!! The tech support? They speak English and you understand them. Never on hold for more than a few minutes. Oh how much pain and suffering and frustration I could have avioded had I bought a Mac!!
      • D-man 1 year 0 months ago
        Steve Jobs is VERY focused on "customer experience." Your testimony is a good example of how that works. Ron Johnson, the VP of Apple's Retail Stores, tells how Apple maintains the same focus for the walk-in customers. It's ALL about the customers at Apple!
      • J B 1 year 0 months ago
        Everyone who says Apple is over priced, and everyone with a mac is "sheep"....and how you can get a PC for 350$....Well, remember this...You get what you pay for...So after 2 years when your 350$ PC that youve had to restore, reboot, and reconfigure 300+ times finally craps the bed, and us folks with MACs are still moving along like its day 1 and we bought the machine 2 days ago....just remember....you get what you pay for.
      • Jeremy 1 year 0 months ago
        ...and sometimes you pay for an overpriced computer with pretty graphics and incapable of running many of the applications and games that many people want.
    • SWR  •  1 year 0 months ago
      In my opinion, the reason Apple stores are successful is because the consumer is
      treated with extraordinary service from the minute he/she walks in the door. I had my
      imac repaired recently and the customer services was awesome-from repairing the
      problem to follow up.
    • LIZ  •  1 year 0 months ago
      I always had a PC in the past, now that I have a Mac I can relax, no problems for four years now.
      I didn't have any classes either, just went from one to the other!
      • DJ 1 year 0 months ago
        Sorry for your loss. Overpaying for an under performing machine.
      • Pam 1 year 0 months ago
        DJ, samo, samo. Enjoy your inferior windoz machine.
      • Danny 1 year 0 months ago
        @DJ, Greatly said :)
    • FED UP  •  1 year 0 months ago
      I love Apple and so does my mom who was one of the first associates hired at the Glendale store. She is now the store manager at the soon to open Valencia store. She is at the bbq with all of the original employees who are still with the company. She also helped design what the one on one is and developed most of the classes that Apple offers, what does she get, a great job very good pay and stock options. Way to go Apple, they take care of their employees and their customers.
      • Eds 1 year 0 months ago
        HAHA at the "they take care of their employees" line
      • James 1 year 0 months ago
        On another note,

        What is with calling employees "associates"? It's like people are afraid to be labeled anything that is accurate.
      • Jeremy 1 year 0 months ago
        What is with them calling their tech support "geniuses"? That drives me absolutely insane. If they were geniuses, they would be curing cancer or something, not working tech support in an Apple store.
    • Angie  •  1 year 0 months ago
      I love my Mac Book!!!! I swear I will NEVER go back, from now on it is always Mac! I just got my Mac Book a few months ago. I got a student discount! If you are in school, make sure you ask for the discount! :) I am a very happy Apple owner. The only thing I can say about it, is, it just works.
      • EmoPopLover 1 year 0 months ago
        Buy extra power cords. you'll need them if you use Mac stuff.. here from friends that their power cords fry ALL the time.
      • EmoPopLover 1 year 0 months ago
        *hear
      • Jimmy 1 year 0 months ago
        never had a problem
    • John S  •  1 year 0 months ago
      best retailers in the market. i bought into one to one program they sell, for 1 year of instructions and those young kids have taught me more than my wildest dreams ever imagine that i can now do things with a MAC BOOK. OUTSTANDING YOUNG TECHS.
    • Ory  •  1 year 0 months ago
      I think people should be realistic about their apple products. They are still products that are subject to problems. Believe me I have had my share of frustrations with apple products. BUT it is realistic to say that apple has their game down better than the competition and I mean anyone and everyone else. I owned 4 PCs over ten years, 3 being laptops and the first major difference is that I do not spend one single minute dealing with viruses, NOT one minute. Plus, I went ahead and paid for the 3 year service package (which is ending this June)... yes, I've had problems with my mac and apple's service but in comparison to the endless problems and bad service or lack there of, there simply is no comparison. YOU suck PC world and perhaps apple has its "baggage" of errors and problems but it is no more than a simple "carry on"... PC you are a "shipping container" or better yet a "cargo ship" of errors and problems. So Yes, I've bought into the hype but is there really any alternative?
    • MrPhinn  •  1 year 0 months ago
      Once you go Mac, you never go back! I bought a 500GB Mac over a year ago, and I love it like none other. Windows? Who is that?!
    • kit  •  1 year 0 months ago
      The very best customer service ever! I will willingly pay more for that, alone! The free classes and the friendly, non-condescending instruction and advice, wonderful...thanks soo much! Kit =^..^=
    • Pat  •  1 year 0 months ago
      Customer service is paramount! Steve Jobs knew that and set up stores to deliver that. The computer Apple builds is high quality and gives outstanding customer service - It doesn't crash, like it's DOS based cousins.

      Oh and Macs are not just for the "young and hip crowd" Many of us "senior citizens" like high quality customer service; ergo - we love the Mac - it doesn't frustrate us!
    • Vanessa  •  1 year 0 months ago
      I wish MORE retailers would LISTEN to what the consumer wants like Apple! I love my MAC!!!
    • baydestrian  •  1 year 0 months ago
      Apple does so well because they are all IN HOUSE. Microsoft and all the other schmucks out there are outsourcing. Their interface is compatible with all of their other devices. It's absolutely brilliant. I'm not a huge apple fan, I use a droid phone. Sorry apple fanboys, and my computer is not an apple, since my opinion is that they are ALL outdated a year or less from when they are released. Technology moves to fast to stay comfortable, but I do have a 2nd gen ipod touch and it's a phenomonal device. It's easy to use and I don't worry about my kids messing it up.
    • Kerri  •  1 year 0 months ago
      PC is adequate, since Apple Desktop computers were really amongst the first Personal Computers

      An Apple IS a PC!!!!!
    • Levent  •  1 year 0 months ago
      Love all the Help in the stores you walk in and right away someone is there to help you I have never had to wait and they know what they are doing.. LOVE APPLE never go back to PC EVER!!! and I recommend it al to my friends..around the world..
    • korok malfesio  •  1 year 0 months ago
      With 3% of the personal computer market, Apple could not get retail shelf space or in store Apple expertise. They were losing market share because of retail bias to turn inventory. Apple solved the shelf problem by opening its own stores. Apple also recognized that the majority of users were not tech nerds. They needed help learning how to use sophisticated machines and they needed help when they crashed. So they created retail stores that are also tech hubs. Brilliant move! ......... PS, I am an Apple nut. Unpaid. Darn! I should be getting paid for this.
    • PitViper  •  1 year 0 months ago
      MAC is the BEST! I have had one for a year and a half, NOT ONE SINGLE PROBLEM.
      No freezing, no @#$%. LOVE IT!
    • Hit Dis Jeffrey  •  1 year 0 months ago
      I bought a Dell laptop 3 years ago for $1200. Within months the darn thing would just randomly shut its self down. You go to pick it up to use it. It says "Windows is shutting down". @#$%? For Christmas I bought a 27in iMac. WOW, it totally changed my views on computers. Its a beast. The best $1400 I ever spent. Not one problem or hick up. Apple is awesome!!! F*** pc!!!!!!
    • Jon W  •  1 year 0 months ago
      I don't know any of the "big three." But they all have their pros and cons.
      (Please excuse my comparison because I mean no disrespect toward women)

      Windows is the neighborhood crack @#$%. Comparatively speaking, she is cheap and everybody's had her so she can get whatever she needs pretty much anywhere. But as with any crack @#$%, she is relatively unstable and needs to go in for care and clean-up whenever someone can afford it.

      Apple OS is a high-dollar call girl. She's pretty, fairly secure, and you're not afraid to be seen with her. She is an expert at all her tricks and will pretty much deliver every time. But you're gonna have to PAY.

      Linux is the girl next door who just discovered you and, well, herself for that matter. Free and always willing, but slightly coy as she needs coaxing every once in a while. She's as stable as they come because she really only wants to be with you. Of course, since she is more "apt" to fall in love, that means she can be harder to figure out as well.
    • GREEN BERET 46TH  •  1 year 0 months ago
      i agree apple is the best for customer service. have learned by my personal experience when you go to buy a computer at some retail stores the sales clerk knows how to turn the cpu on and off and that is about it. and if you have a problem you will be talking to someone in the phillipines, cambodia or egypt and they have no idea what hell you are saying. go apple

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