As clumsy as the launch of the Affordable Care Act has been, the law is here to stay. But its numerous provisions aren’t written in stone and President Obama himself has said he’s willing to change the law in the future in order to make it better.
It goes without saying that the rickety website at the heart of the ACA, Healthcare.gov, must be overhauled, and the White House has vowed to fix all major bugs by Nov. 30. Beyond that, there are several other changes that might make the program more appealing to consumers, without requiring Congress to pass any new laws. Here are four fixes the Obama administration could make on its own:
#1: Customize the enrollment experience.
Healthcare.gov is basically a one-size-fits-all website that treats all applicants the same. In the private sector, no savvy company would approach consumers that way.
“Consumers are almost being treated like large-scale guinea pigs here,” says Ron Ashkenas, an organizational transformation expert at Schaffer ConsultingRead More »from 4 Ways to Fix Obamacare