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    How to Avoid Loan Modification Scams: Industry “Rife with Corruption,” Consumer Advocate Says

    With millions of Americans underwater on their mortgages and facing foreclosure, loan modifications have emerged as a potential solution to the housing crisis. But the push to modify loans has also provide new opportunities for con artists, according to fair housing advocates.

    "All those people who did unconscionable things to people with the subprime and predatory lending…they're making their living now in these mortgage modification scams," says Shanna Smith, CEO of the National Fair Housing Alliance (NFHA), a consortium of more than 220 private, non‐profit fair housing organizations.

    A recent investigation by the NFHA and three sister organizations found the loan modification industry as being "rife with corrupt practices."

    Among the findings:

    • 55% required an upfront fee to start work.
    • 43% guaranteed or promised they could secure a loan modification before reviewing documents.
    • 24% advised or encouraged homeowners to stop making their mortgage payments or to stop contacting their lenders.
    • 12% discouraged homeowners from seeking free help from government-approved housing counseling agencies.

    In the accompanying video, Smith describes the findings of the investigation and offers advice for homeowners on how to avoid being scammed.

    First and foremost, "anybody who asks for upfront fees is probably a scammer," she says.

    Second, Smith advocates homeowners work with their current lender and take advantage of counseling services offered by the Department of Housing and Urban Development (HUD). "It may take longer but it's free and they're not going to scam you," she says.

    Third, Smith says it's a "myth" that you have to be behind on your mortgage in order to qualify for a loan modification. "Don't ever stop paying because someone advises you," she says. "Don't lie about your income. Be honest and forthright…with your lender."

    Fourth, don't sign over your deed to a third party who promises to pay your mortgage while working out a modification with your lender. This relatively new industry practice typically results in homeowners having their home sold out from under them, Smith says.

    Fifth, only use HUD-approved loan modification companies.

    Whether it's a promise to refi at a very low rate or quickly get you a loan modification, "if it sounds too good to be true, it probably is," Smith says.

    While this may all seem self-evident, millions of Americans got in way over their heads during the housing boom earlier this decade and were taken advantage of by scam artists. Many financial criminals are now returning to the scene of the crime.

    Smith's organization has been sharing the results of its study with lawmakers and the new Consumer Financial Protection Agency. NFHA's hope is that state and federal law enforcement agencies will investigate the loan modification industry, where it's common practice for firms to frequently change their name, phone numbers and addresses in order to stay one step ahead of the law — and the consumers they've recently bilked.

    "It's like whack-a-mole," Smith says. "People in America, you're at risk of being scammed."

    Aaron Task is the host of The Daily Ticker. You can follow him on Twitter at @atask or email him at altask@yahoo.com

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    23 comments

    • A Yahoo! User  •  1 year 1 month ago
      I have worked in the Mortgage business as a Broker, Banker, Loan Mod negotiator for the last 3 decades. I've also held RE Broker Licenses in 2 states for decades and have studied RE / Mortgage Law extensively. I believe that some of the statements in this article are way off base.
      1. Almost every type of consultant in every industry requires some sort of good faith deposit or retainer fee to engage a client for numerous legitimate reasons. Loan Mods don't provide for fees to be collected & disbursed through escrow like Mortgage & Real Estate transactions do.To avoid having to sue clients for fees after the transaction is complete, Loan Mod firms must collect at least a reasonable retainer like Attorneys, CPAs, & every other business or practioner. Does that make them all "scammers?"
      2. While HUD may not scam people, they will not give them the best advise on negotiating the best outcome with lenders either.
      3. It is NOT a myth that borrowers must be delinquent on their mortgage to get cooperation. Fortunately that requirement is being phased out (finally) but I have been told by loss mitigation / loan mod specialists at most of the major banks exactly that, they couldn't discuss or consider a loan mod until borrowers had stopped paying for at least a few months! I agree this rule was & is absurd on several levels & should have been prohibited from the start.
      4. While I agree that you should never (and actually cannot in many cases including "under-water" homes) sign over a Deed; considering many if not most properties subject to loan mod requests ARE "under-water"; it's not possible for a third party to legally sell & generate any proceeds anyway. 0 equity= 0 proceeds. (You can easily confirm this with your Broker, lender, Attorney or Title Co.)
      5. Regarding HUD approval, I don't believe that it is required in all states & HUD generally regulates only VA & FHA loans & related transactions. Most Mortgage Loans are "Conventional" & regulated by "Fannie Mae", Freddie Mac", & other "Secondary Mortgage Market Investors which HUD has no influence over & little understanding of.
      My advice is to read all you can from: Blogs, formal publications from your lender, the non-profit consultants, Attorney sites (including BK Lawyers) & relevant State & Fed Gov't Agencies; & inquire about the requirements your lender(s) have before submitting your info to them. Also keep a detailed log of all correspondence including names, employee ID no.s, Dept. titles, geographical location of each party; & don't volunteer any info not required for processing of loan mod. (There are more strategies I reccomend but this is just a general summary of suggested tactics.)
      To offer my humble opinion again, the WORST CULPRITS & SCAMMERS are the Law Firms (mainly BK Firms) that lure clients in with promises of good loan mods & collect large retainers only to turn the file over to a usesless minimum wage clerk & get a rejection from the lender(s) so they can then request another large fee to file & negotiate a BK Petition for the client. Some states, if not all states now, require an attorney connection with every loan mod firm. MANY unsrupulous and / or incompetent attorneys exploit this requirement to the fullest, inflating the retainer & other fees charged to the homeowner knowing full-well they don't have the ability or desire to negotiate a worthwhile settlement. In fairness to the Legal Profession, there are a few good honest lawyers with loan mod skills who also use the other "weapon" they have of demanding lenders & servicers to "Produce the note" This is a different strategy & usually they should start with the carrot (good faith) approach before breaking out the (bad faith - non compliance) stick approach they sometimes have to "cram- down" a settlement.
      If I get a few requests for more info on that topic I'll start a Blog to elaborate.
      All positive & negative feedback is invited & encouraged.
      • A Yahoo! User 1 year 1 month ago
        People in this situation are just plain worn out with government, banks, and the American Dream. All trust is gone and will never be reclaimed. Consumers are just plain fed up with people trying to reach into thier pockets when they have nothing left. Piles of useless paper. Money is just paper, but it sure makes human beings do devious things to other humans.
      • A Yahoo! User 1 year 1 month ago
        You're so right, however the beaten - down homeowner still needs to have a competent negotiator mitigate the damages done to them by at least getting a reduction in their interest rate temporarily, especially if they're suffering a loss or reduction of income.
      • A Yahoo! User 1 year 1 month ago
        Most do not understand the need/desire of "mortgage professionals" or any "professional" to earn far more per hour (or minute) regardless of outcome, than the average middle class United States citizen. But the information and objective perception of the issues at hand are valuable and many of these professionals could help, but are willing to let their fellow man fall by the wayside if their fellow man can not produce an adequate incentive for them to help...

        Good information regarding the actual results of loan modification attempts would be valuable. Also, the facts regarding the motivation of the investors/lenders involved in each transaction would be very valuable. What tax advantages are there? Do investors buy obligations with a goal in mind? Are they going to aquire all rights to the property and sell it for a profit? Is there any advantage to the investor in modifications? What are they?

        How can one enter negotiations if one has no idea what the other side wants or could use in exchange for action on one's part?

        Too many people in so-called developed countries are trapped paying way too much of their income on "supposed ownership" of the place they "live."

        It is my experience working with all levels of the economic strata of "money obtainers"...that those who have no sympathy are usually those who were over-supported by family or over-endowed with just plain luck.
        The families who are in trouble now are not represented and out of luck, whatever luck they did have. These families need to organize, pool resources, make something happen by setting goals, and measuring results...
        I started this response by trying to communicate the basic facts that those who are in the clear of this current financial mess, have little to gain from helping those who are smack dab in the middle of the mess.... those who are behind on credit obligations, loss of income, loan resets emerging, loss of hope, and the realization that their fellow man is not going to lend a hand...
        There is a whole book to be written on all the issues at hand...it is quite hard to post a comment on the subject, now that I have tried!

        But if anyone out there has a source of help or of a way to establish a co-op of sorts for people that want to be pro-active about issues that affect them...please respond or start that blog!
    • A Yahoo! User  •  1 year 1 month ago
      I tried to get my home loan modified with my own mortgage company, they kept asking me for the same copy of the same papers over and over again,until in the end they said that i didn't qualify because i was never behind on my payments. I realized that from their point of view, why modify this guy's loan when we're making money out of him? So now i am stuck with a $300,000 home that is worth only a $126,000 in the market today! That is where this home loan modification program fails! There should be an independent loan company by the goverment to handle this program, not the lenders themselves! What these banks ( these sane one's that we bailed out from the mess that they themselves created) doesn't realize is that we homeowners are STRUGGLING to keep up with the payments!
      • A Yahoo! User 1 year 1 month ago
        They realize you're struggling, they just don't care!
      • A Yahoo! User 1 year 1 month ago
        You shouldn't have bought a house you couldn't afford.
      • A Yahoo! User 1 year 1 month ago
        Which mortgage lender you are referring to that did not qualify you because you are not late in payment? Very curious.
    • A Yahoo! User  •  1 year 1 month ago
      Oh and it's not a myth about having to be behind on your mortgage.. I talk to multiple clients per day as I refinance mostly A-Paper people and to those that have tried to modify unsuccessfully, often say that they were told, by THEIR BANK, that they weren't behind so they didn't qualify.
      • A Yahoo! User 1 year 1 month ago
        Ditto here.
      • A Yahoo! User 1 year 1 month ago
        I work in loss mitigation at a large bank and it is true that bwrs have to behind on payments to qualify for these modifactions. Whoever was quoted in the article is misleading readers.
      • A Yahoo! User 1 year 0 months ago
        Scott, I disagree. I also work for a large servicer it all depends who the investor is and if the guidelines require the borrower to be delq., or must be facing emanate default
    • A Yahoo! User  •  1 year 1 month ago
      I am interested in more of your information about how to deal with the banks, specifically B of A, who is so big they do not have a clue what they are doing. There does not seem to be any consistency, and I have been lied to so many times, I am just making ridiculous payments for now. I think that I will try the refinancing, since I have now been on time for over 1 year.
      • A Yahoo! User 1 year 1 month ago
        Don't give them advance fees in conjunction with the refi application until you have determined that you will most likely be approved. First requirement to look at is having sufficient market value and resultant equity to meet their maximum LTV - Loan - to - value ratio. Then estimate your debt-to-income DTI ratios. This formula is much more complicated than most people think I reccomend consulting with a good seasoned Mortgage Broker rather than bank employee. After that they look at owner occupancy, your credit history, job stability, and some other factors. If you can get them to process the loan app with 0 upfront fees that could be worthwhile. If they decline the app, then you can re-submit through mortgage broker.
      • A Yahoo! User 1 year 1 month ago
        Walk away. My neighbor got a loan modification through BofA - took her over 18 months. What did she get? An extention of the loan time, a reduced interest rate for 2 years and the ability to pay interest only for that period. It was good enough for her that she took her for sale sign down and can afford the payments. What's the problem? She is at least 30% underwater and the only way this will work out for her is if the value of her house appreciates that much in the next two years. Plus - she got a knock on her credit. In essence she is now a renter, paying more than she would for a comporable rental in the area and she will be in the same, if not worse, position two years from now. The BofA gets a solid revenue stream for at least two years, can call the loan current, and will worry about it again two years from now. She should have ran away from the house, got her self into a more affordable living situation and pay off her other bills with the savings. THIS IS A MATH PROBLEM FOLKS, not a moral problem......
    • A Yahoo! User  •  1 year 1 month ago
      This lady's statements are ridiculous. I cant believe this video made it on yahoo. First you cant blanket all loan modification companies as "scammers." They are here to provide a service just like attorneys, cpas, lawn guys or cleaning ladies or whoever else you hire to do something you dont want to do. Secondly because they ask for a fee up front does not make them a scammer. What attorney gets paid after a verdict is read? I am not doing work for anyone unless i know i am getting paid. You cant get paid at the end of a modification because the customer already has what they want. Have you ever tried to call a non profit to get them to help? Maybe you should complete a few online forms for these non profits and see when they call you back. NEVER..... Your house and every house in your neighborhood would be foreclosed on. She is completely wrong about getting a modification while your current. Obviously everyone should make their payment if they can but your chances of getting a modification while current are slim to none. This video is crazy!
      Disclaimer: I am not affiliated with any loan modification company. I have been through the loan modification process obviously she hasn't.
      • A Yahoo! User 1 year 1 month ago
        I gave you a thumbs up and agree with almost everything but I have 1 technical correction: Attorneys DO work on some types of cases on 100% contingency basis under some circumstances. They'd be taking a big gamble on a lot of the loan mods though as the lenders & servicers can be very unpredictable.
    • A Yahoo! User  •  1 year 1 month ago
      The only Bull @#$% Scam is the Friking Banks.... They have agreement with the Feds to make up the loss if a home is foreclosure on.... So why HELP consumers if they the Banks will get compensated by the feds and sell the home.
    • A Yahoo! User  •  1 year 1 month ago
      As you can see by the number of comments,nobody could give a @#$%. i have done a review of not-for profit counselors and have determined most of these organizations are a scam. They have limited knowledge of the mortgage industry - not one of the 50 people surveyed understood securitization of what a pass-through certificate was. 5 % understood what a prospectus was and how it was applied to a loan modification. Not one could tell me what the acronym MERS meant, who owned the company or howit applied to loans.

      Most so-called HUD counselors could not properly analyze borrower income to breakdown debt ratios. Even fewer could provide the difference between a mortgage and Note. Forget, all this forencic crap - I use this software ADAPT and it gives me the NPV analysis and that is how I know if peopleare qualified for a loan modification. Thank you Dodd / Frank act. In the end the biggest loan modification scams are being pulled by the lenders themselves. Hey Aaron, if you ever take the time to read the comments to your article I can tell you about the Ocwen scam that occurs everyday with documents that are made to look like HAMP docs but are not.

      For me, I will pay the for profit company a fee and get the job done righ instead of going to the not-for-profit that is being paid by the banks and the bankers agents (Congress).

      I say they have testing for you loan mod guys -if you pass, you are licensed and you charge what the market will bear - just like the banks.
    • A Yahoo! User  •  1 year 1 month ago
      Why would someone work without you paying them? This doesn't make sense...
    • A Yahoo! User  •  1 year 1 month ago
      The bottom line is most people just don't have the money to pay for ,even a reduced, mortgage payment. The banks should be trying to create some kind of rental system , instead of having these houses just sitting vacant and people displaced . Even if it's a temporary solution it's better than what's happening . There are many people who lost their jobs and did not have a mortgage they couldn't afford at the time .
    • A Yahoo! User  •  1 year 1 month ago
      The investment banking bankers are the cause of the whole mess. The realtors and brokers had to fall in step with what was "normal" and expected business in the industry at the time or else they would wind up with zero customers and go out of business. When in Rome do as the Romans. But if the Romans are breaking the law, the Romans should be jailed. Of course as of today there has been zero arrests, trials, or fines handed out in the whole mess. Go figure when the bankers are the ones writing the laws.
      I'm gonna try a forensic audit company that offers the audit and then negotiating for you/with you with the lender. And if they don't find anything that constitutes fraud in the loan documents, there is no charge.
    • A Yahoo! User  •  1 year 1 month ago
      If you were stupid enough to pay 300,000 dollars for a house now worth 126,000 why is it anyone's fault but your own? Everyone wants to blame everyone but themselves for what happened in the housing crisis.
    • A Yahoo! User  •  1 year 1 month ago
      Very simple: pay your mortgage.
    • A Yahoo! User  •  1 year 1 month ago
      This lady is nice but deep down my feeling is that being honest will not yield the best results. I don't think that banks are playing fair and if they can stuck you at 8.5% whilst they refinance at 0.5%, they will. If you can coerce them (I don't pay), you've got a chance. Unfortunately, in a country that coined the motto "there is a sucker born every minute", it's the way things work.
    • A Yahoo! User  •  1 year 1 month ago
      Let's be realistic and be informed that not everybody in this country can afford to own a home whether they lyke it or not, likewise ,not everyone is fit or capable or should go to college, however, the politicians and the government promote all these damaging falsehoods that create more problems to society than good. We live in a "status symbol SUV society" that people nor the government can afford, except the proponents reap the benefits big time, make their money and run. And those that fall for it fall flat on their faces looking for the magic wand to save them.
    • A Yahoo! User  •  1 year 1 month ago
      Die, realtor and mortgage broker slime!
    • A Yahoo! User  •  1 year 1 month ago
      best way not to get scamed is to pay your mortgage.
    • A Yahoo! User  •  1 year 1 month ago
      How come we always get these stories about scams but never get any names? Is it lending tree? Is it Wesland? Which companies are scaming. Might as well warn people to watch out for tornados without giving any information on when and where...........
    • A Yahoo! User  •  1 year 1 month ago
      how to avoid a loan mod scam? don't be an idiot and buy too much house in the first place
    • A Yahoo! User  •  1 year 1 month ago
      I tried to run a legitimate loan mod business because the homeowners need help. The banks are not going to help you get the modification and the free services are a joke. Unfortunately, because of idiots like the lady who is saying that everybody is a scammer, we had to go out of business. We did not collect money up front and, of course, we never got paid.
      Yes, there are a bunch of scammers out there but there could have been some good companies trying to help. Here are a couple of tips.....
      Don't hire somebody if they promise you ANYTHING. There are no guarantees because the banks are overwhelmed and don't have a good process set up to do mods.
      Of course, we use to tell potential clients the cold hard truth and then they would go with some other company that would promise them a principal reduction...which they would never get.

      The banks are in business to make money, not to give it away. They don't want to do loan mods and they won't help you. Many people that try on their own feel that they should show as little income as possible so that they warrant a mod....bad idea! The bank will say you don't make enough and you are out of luck. If you make too much..denied. If your expenses are too high or too low...denied!
      You would not even believe the misinformation that goes on during the modification process. How is a homeowner going to know when the bank is giving them wrong information?
      The banks to do NOT want companies helping homeowners get loan mods and they are big enough to make sure that the industry goes under and gets smeared while they look like the good guy trying to help.
    • A Yahoo! User  •  1 year 1 month ago
      I think every one in America spend time and educate themselves on the industry and you will actually see the slime @ all levels come at you for your hard earned dollar. Lets describe them
      Bankers, Wallstreet, SEC not regulating like they should haved, suprime scammers in the first place, individuals trying to manage the big debt loads they created, Mortgage Back Securities.
      Collaterel Debt Obligations. PERIOD!

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