The Exchange

Apple’s Latest Bruise: E-Meeting Mayhem

The Exchange

Apple (AAPL) has taken quite a few hits since it rolled out its latest operating system update, the Maps debacle being the most egregious fumble.

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Here's another item to tack on to the growing collection of iOS 6 complaints. Last week, MacRumors.com reported that one large company was urging its employees not to upgrade to iOS 6 because of a glitch with the Exchange calendar.

The problem was that when users declined a meeting invitation from a device that's been upgraded to iOS 6, instead of sending the notification only to the meeting organizer, cancellation emails were sent to the entire distribution list, effectively calling off the meeting for all attendees. At some point along the way, when the iOS device syncs the calendar via ActiveSync, it gets confused about who the "owner" (organizer) of the meeting really is. The iPhone works as if its owner is the meeting organizer. Corporate chaos ensues. (You didn't really want to go to that meeting anyway, right?)

A string about the problem started on Apple discussion boards on Sept. 25. Reports say Microsoft (MSFT) (which developed Exchange) and Apple are working to resolve the issue. One Apple user pasted a notification from a Microsoft Technical Account Manager, who described the glitch as an "organizer hijack," saying "it only happens to attendees synchronizing their mailbox with iOS6 devices and who do not have a delegate." It should be noted that one report has the hijacking hiccup pre-dating this latest Apple upgrade.

Here's a rundown of some users' other grumblings about Apple's latest upgrade:

  • Users who upgraded to iOS 6 reported losing automatic push delivery of their email, requiring them to manually check to get fresh messages. The issue isn't carrier- or device-specific, and attempts to reboot, reconfigure or restore devices are at best temporary fixes: What flows smoothly at first runs dry several hours later.
  • Some users complained about not being able to access the iTunes store. Seems the workaround solution was to set the date a year ahead.
  • And of course, the Maps mess. Apple replaced the Google maps app with its own version, which was promptly declared inferior because geographical errors, missing information, poor directions and general unreliability. CEO Tim Cook apologized for the flub.

The hiccups don't seem to be putting a dent in demand for the iPhone 5, however. A survey out today from ChangeWave Research showed an increase in demand for the iPhone 5 over the iPhone 4 from a year ago. The survey results found that one-in-three consumers (32%) said they're "likely" to buy the iPhone 5 in the future. Despite the criticism — particularly about Maps and the Lightning port issue — "neither has had an impact on the massive numbers of buyers queuing up to buy the iPhone 5," ChangeWave's statement said.

Readers, have you noticed any of these issues — or others — with your iOS 6 upgrade? Tell us in the comments below.

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