Apple (AAPL) has endured a week-plus of heavy -- and rare -- criticism for the lousiness of the Maps program on its new iPhone 5, and now CEO Tim Cook is pleading for forgiveness.
Cook said in a statement that Apple had let its customers down by putting out a subpar product. "We are extremely sorry for the frustration this has caused our customers and are doing everything we can to make Maps better," the statement read.
Apple's iPhone 5 went on sale Sept. 21, and complaints about the shortcomings of the Maps program started early and came often. In short, phone buyers felt Apple Maps wasn't even approaching the standard set by Google Maps, much less surpassing it, prompting a frantic search for a replacement. (Fortunately for the truly desperate, Google (GOOG) Maps continues to be accessible via the Web.)
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