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Quality is in the upswing for carmakers these days, according to an annual report from the market researcher.
Automakers are making huge strides in making better cars, according to the latest report from market researcher J.D. Power and Associates.
The researcher's annual "Initial Quality Study" looks at both "defects and malfunctions" as well as "quality of design." For this report, vehicle owners are surveyed at 90 days of ownership.
Three-fourths of brands scored better in 2008 than in last year's study. Eighty-six percent of that gain was due to defect reduction.
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But "quality of design," which tracks problems that are designed into a car rather than the result of a manufacturing glitch, hasn't seen much improvement. Hard-to-use audio and entertainment controls are a big complaint, the company said.
Initial quality surveys have proven to be good at determining long-term durability of vehicles, according to J.D. Power.
Overall Brand Rankings
Luxury brand Porsche ranked top overall. Infiniti, the luxury division of Nissan, ranked second, and Toyota's Lexus luxury division ranked third.
Mercedes-Benz, which ranked 25th in the survey just two years ago, ranked fourth overall this year, followed by Toyota's mainstream Toyota brand.
Ford's style-oriented Mercury brand was the top-ranked U.S. brand, coming in sixth overall.
Four General Motors brands — Cadillac, Chevrolet, Pontiac and Buick — scored above average, a feat not managed by any GM brands last year.
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| 2008 Porsche Cayman |
"I think the culture in the company has completely changed," said Jamie Hrescko, GM's vice-president for quality. Those four brands account for 82 percent of GM's sales volume, he said.
All three of Chrysler's brands — Chrysler, Dodge and Jeep — scored well below average. Jeep had the worst score of any overall brand.
The results do not reflect recent changes the company has implimented in its vehicles, Chrysler spokesman Ed Saenz wrote in an e-mail.
"The leadership at Chrysler is confident they will see significant improvement in both perceived quality and the customer dissatisfaction associated with the 'design' portion of IQS in the next survey," he wrote.
Category: Sub-Compact
1st place: Honda Fit
2nd place: Kia Rio
3rd place: Hyunda Accent
Subcompacts like the Rio, Accent and Fit are in one of the fastest-growing segments of the U.S. car market. The Fit earned top scores for the mechanical quality of its body, interior and features. At the same time, it rated poorly on the design of its body and interior.
Category: Compact
1st place: Honda Civic
2nd place: Toyota Prius
3rd place: Hyundai Elantra Sedan
The Civic rated highly in most areas. It got an average score for powertrain design quality and features and accessory design.
Category: Compact Sporty Car
1st place: Mazda MX-5 Miata
2nd place: Subaru Impreza
3rd place: Pontiac Solstice
Despite being the top-ranked sports car and scoring highly in most areas — including overall quality — the Miata got low scores for powertrain mechanical quality, as well as body and interior design.
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| Mercedes-Benz CLK-Class |
Category: Compact Premium Sporty
1st place: Mercedes CLK-class
2nd place: Porsche Cayman
3rd place: Volvo C70
The CLK is available as a convertible or coupe. It ranked highly in all areas except for feature and accessory design.
Category: Entry Premium
1st place: Infiniti EX-series
2nd place: Acura TSX
3rd place: Volvo S40
The Acura TSX and Volvo S40 are cars, but the winner in this category, the Infiniti EX35, is a crossover SUV. It earned top scores in all areas. At worst, it was rated as average for the mechanical quality of its body, interior and features.
Category: Midsize Premium
1st place: Infiniti M, Mercedes E-class
2nd place: Audi A6
3rd place: Lexus ES 350
The Infiniti M-series and Mercedes-Benz E-class tied for the best Initial Quality score in this segment. The only low marks earned by the M-series were for the mechanical quality of its interior and body. The E-class earned average scores for the mechanical quality of its features. Both cars earned above average scores in all other areas.
Category: Large Premium
1st place: Lexus LS
2nd place: Mercedes-Benz S-class
3rd place: Cadillac DTS
The LS series is Lexus's top-of-the-line model. It includes the $105,000 hybrid Lexus LS600h. The LS earned above-average scores in all areas and a final score that was the among the best of any car.
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| Chevrolet Malibu |
Category: Midsize Car
1st place: Chevrolet Malibu
2nd place: Mitsubishi Galant
3rd place: Ford Fusion
The redesigned Malibu has been a rare bright spot for General Motors, gaining both sales and critical success. The Malibu scored highly in all areas except the design quality of its exterior and interior. This is a score based not on appearance, but on how many problems owners had in using the car because of the way it was designed.
Category: Large Car
1st place: Pontiac Grand Prix
2nd place: Mercury Sable
3rd place: Mercury Grand Marquis
The Grand Prix is a large front-wheel-drive sedan. It earned high marks in all areas except body and interior design which owners rated as average.
Category: Compact SUV
1st place: Honda CR-V
2nd place: Chrysler PT Cruiser
3rd place: Ford Escape
Sales are growing for compact crossover SUVs, like the CR-V, PT Cruiser and Escape, even as sales decline for most other vehicle types. The CR-V earned above-average marks in all areas.
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| Dodge Durango |
Category: Midsize SUV
1st place: Dodge Durango
2nd place: Hyundai Santa Fe
3rd place: Toyota Highlander
Dodge and its sister-brands, Chrysler and Jeep, have not done well in J.D. Power's Initial Quality standings. All three rank well below average compared to other brands. But the Durango is a stand-out in its category. It did receive low marks for the mechanical quality of its features and accessories, however, and it earned average scores for mechanical quality.
Category: Full-Size SUV
1st place: Toyota Sequoia
2nd place: Chevrolet Tahoe
3rd place: GMC Yukon
Redesigned for 2008, the Sequoia is now a genuine full-size competitor to the Chevrolet Tahoe and Ford Expedition. The Sequoia earned top scores in all areas.
Category: Midsize Premium SUV
1st place: Lexus RX
2nd place: Lexus GX470
3rd place: Porsche Cayenne
The Lexus RX shares much of its engineering with the Toyota Highlander SUV. The RX earned top scores, except in design and mechanical quality of its exterior and interior. In those areas, it earned average scores.
Category: Large Premium SUV
1st place: Lincoln Navigator
2nd place: Infiniti QX56
3rd place: Cadillac Escalade
The Lincoln Navigator is based on the Ford Expedition SUV, and like the Expedition, it's available in an extra-large extended version. The Navigator earned above-average scores in all areas rated by J.D. Power.
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| Chevrolet Silverado |
Category: Large Pickup
1st place: Chevrolet Silverado
2nd place: Toyota Tundra
3rd place: Chevrolet Avalanche
The Silverado is the second-best selling truck in America, after the Ford F-150. It earned above-average scores in all areas except for the design of its body, interior, features and accessories. There the Silverado earned average scores.
Category: Midsize Pickup
1st place: Dodge Dakota
2nd place: Ford Ranger
3rd place: Toyota Tacoma
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The Dakota earned average scores for the design and mechanical quality of its body and interior and above-average scores in all other areas.
Category: Van
1st place: Ford E-series
2nd place: Nissan Quest
3rd place: Chevrolet Express
The E-series earned a below-average score for powertrain quality and the mechanical quality of its body and interior.
See today's average rates across the country.
| Loan Type | Today | Last Week |
|---|---|---|
| 30 Year Fixed | 5.13% | 5.16% |
| 15 Year Fixed | 4.70% | 4.60% |
| 1 Year ARM | 3.98% | 4.00% |
| 30 Year Fixed Jumbo | 6.06% | 6.10% |
| 5/1 ARM | 4.30% | 4.26% |
| 3/1 ARM | 4.75% | 4.80% |
| Loan Type | Today | Last Week |
|---|---|---|
| $30K Home Equity Loan | 8.35% | 8.39% |
| $50K Home Equity Loan | 8.36% | 8.41% |
| $75K Home Equity Loan | 8.39% | 8.44% |
| $30K HELOC | 5.24% | 5.26% |
| $50K HELOC | 4.99% | 5.00% |
| $75K HELOC | 4.99% | 5.00% |
| Loan Type | Today | Last Week |
|---|---|---|
| 36 Month New Car Loan | 6.90% | 6.96% |
| 48 Month New Car Loan | 7.05% | 7.12% |
| 60 Month New Car Loan | 7.11% | 7.18% |
| 36 Month Used Car Loan | 7.39% | 7.43% |
| 48 Month Used Car Loan | 7.50% | 7.51% |
| Card Type | Today | Last Week |
|---|---|---|
| Business Credit Cards | 9.69% | 9.69% |
| Low Interest Credit Cards | 11.91% | 11.91% |
| Cash Back Credit Cards | 12.36% | 12.36% |
| Reward Credit Cards | 12.85% | 12.85% |
| Instant Approval Credit Cards | 13.32% | 13.32% |
| Balance Transfer Credit Cards | 13.46% | 13.46% |
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