As a response to both of your posts, and you probably know this but Insulet is switching to a new Podd. While the new Podd holds the same amount of insulin, the overall physical size is around a third smaller. I believe the phase in plan for the new Podd was to place patients new to the Insulet system on the smaller Podd immediately and over time, convert existing Insulet patients to the smaller Podd. Some of the delays you may have been experiencing could be due to additional time the customer service people are spending with patients who are being converted over to the new Podd - just speculation on my part. These conversions are difficult to do which by no means is an excuse but still a reality. Would be interested to know both of your thoughts once you start using the new smaller Podds.
I disagree that moving to the new Pod is difficult. My daughter has been a user for many years and is 15 years old and di the entire swap by herself. We have never had a problem with customer service. They have been responsive the few times we have needed to call.
I just spoke to a very nice customer service rep because my son called 9 DAYS AGO about 3 bad pods that he needed replaced and they apparently just shipped yesterday. Based on our previous shipping wait times with Insulet, he's got a loooong time to wait yet. Eight days to respond to a request for replacement pods is unacceptable. When he switched to the new system, the stated shipping time for the new PDM was 12 days. He did not receive it for 2 days after the originally stated ridiculous time. As I explained to the rep, it is as if this company does not understand the population it is dealing with. Nor its own product. There are ALWAYS pod failures. Some of them are alarming on the front step in the shipping box. They need to bake in a few extras with every order. This need not be an insurance issue, it should be company policy. Until they make a perfect no-fail pod, be proactive, for the love of Pete. Very frustrated right now. This equipment isn't an option, it is a necessity. It needs to be treated as such by the company that produces it.