Agree since there is no shakeup. No one is held accountable for the shortfall of this new system according to the company’s statement, not a single person. This tells me the CEO and CIO have no clue what they are doing at the helm. I wonder if SCSS Boards were all sleeping through their CRM Implementation Cycle.
Companies are moving from Siebel to Cloud Based CRM and they are just implementing Siebel CRM now? Their net sales decreased 33% and they are not even a software company. This is absurd and insane. They are spending 200 million on an Out-of-Date Siebel CRM System for a 1.2 billion dollar company. I am speechless. Incompetent IT Leadership perhaps? What’s next, promotions for all IT Leadership Team?
Right you are. I like the bed, and the company is marketing like crazy! If they are over their "System" issues, it might have room to run.
I really wish that I would listen to myself more often. I called SCSS a train wreck in 12/11/15 due to my experience trying to purchase a Sleep Number Bed. I should have bought some puts, I'd be a happy man right now.
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What kind of CEO continues to put in place systems to completely screw up the business? This woman is NOT competent! She needs to be replaced quickly.
How does any idiot sell a high dollar mattress then not deliver it on time with a smile. There are way too many competitors in this field to perform with total disregard of the end customer. She has NO idea what she is doing. Unacceptable? Ya think! Incompetent to the nth degree.
Nebraska Furniture Mart is quick and efficient but of course they do not have a second rate woman CEO who has a horrible track record. Clean the house with these gals and get a fresh team. NOW!!!
If you are looking for some speculative growth take a look at PVHO. This company is doing all the right things! They have huge national brands under contract + real revenues. For a company with over 1mil in quarterly revs to trade with under a 10m market cap is just insane. Intel even wrote a pretty bullish article on the company and their tech. Start your research now.
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In mid July we purchased a Sleep Number king size mattress which included a 100 day trial guarantee. My wife likes the product, but I could find no setting that satisfied my sleep requirements. In mid October – 80 days into the guarantee period – we initiated a replacement request. Our request was processed by a Select Comfort representative, exchanging our king mattress for a twin xl and authorizing a refund for the two product’s price difference. It wasn’t until mid December that our exchange got scheduled. Two days before the exchange date arrived we were cancelled and given another date thirteen days later. When that date was about to arrive we were cancelled again and given a date in early January. Several different Company representatives have blamed this on the same thing, that is, disruption problems they were having due to the implementation of a new computer system. (Interestingly, those disruption issues were a major source of questions asked by the six stock analysts who attended the third quarter earnings report presentation.) On our third scheduled exchange date no one showed up or even bothered to call. In an attempt to inquire about doing a complete return, we spoke to the store manager where the product was purchased. He assured us that a Company representative would contact us in 48 hours. Seven days later we had heard nothing. Furthermore, a call to the Company representative who had processed the original exchange order was not been returned. On January 7th are exchange was delivered. This has been the worst consumer experience we have ever had.
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To follow-up, My bed was finally delivered. It was my 5th scheduled delivery. Delivery and set up was fine.
Overall a horrible buying experience. I am hoping that in the end, I have purchased a bed that I am happy with.
I am still waiting on a credit for a discount that was promised.
I am not sure how many customers will have the patience I had with this company. My guess is that they lost a lot of customers for good. I think that they know it, but currently, this is no way to run a business.
Worst buying experience is a very good description. I knew I was in trouble after the first no delivery and I called Customer Service. I got a recorded message from the CEO apologizing for any problems I might be having, and please call back in 5 days!!!!! I wish there was a good option from a reliable competitor, and I would cancel my order and move on.
I was promised delivery again this Thursday, I have an extra half hour before dinner, I think I'll call and see if I can get confirmation that the bed will actually be delivered!!!
I ordered a mattress on10/24/2015 and have received the same run-around. I wrote a letter to the CEO and they responded by telling me they would look into it. No response. I called customer service and they said it would be delivered on 12/14. On 12/11 the auto caller started calling me about every half hour telling me that the bed would delivered on 11/14 between 11am and 3pm. At 2:59pm some one called me to tell me the bed WOULD NOT BE DELIVERED. They said that they would call within 24 hours to make arrangments. Its 11am Monday 68 hours after my call and no response. This has been the worst buying experience in my life.
I'll be brief, but investors should know how poorly things are going at Sleep Number.
I ordered, and paid for a Sleep number Bed October 11, 2015. It's December 11th, and I still don't have my bed. Nothing but excuses. Almost impossible to reach customer service. Everyone at the company is blaming it on issues with the new "System".
I am not alone. Check Consumer Affairs website for more detailed stories on peoples recent experience with this company!
I am guessing there will be lots of cancelled orders. I took a discount on my order rather than canceling, but one more missed delivery, and I'm done. (4 times promised delivery so far!)
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