I have been working with AMP for 5 yrs because of my relationship with my broker, their online platform is made in Asia and their Investor help line is also there. The people do not understand the English language and you have to get to a supervisor to get help, My problem one they need to redo their online platform and quit trying to repair the India model as it can not be fixed. They need to relocate back to the US if they want US customers. This week was not unnormal but this is what happened.
1) the online platform on MTW would not allow edits so you had to cancel and reenter
2) today it will allow edits but wont allow cancels
3) today I had a spread order in and it filled half of it so i edited to 5 cents more on the offer and it filled the full order again so I ended up with 50% more than I had ordered.
MY opinion is that it would be better for the company to
1) return jobs to US
2) get a US platfrom for online trading or buy a company such as Eoption that has a good one
they dont really seem to care as I have been talking all the way up the ladder for years, even their brokers couldn t cancel my orders today and after 3 hrs orders still havent been canceled.