3-28-15 Update: Called Warrentec "AGAIN" on Thursday the 26th, and discovered that the part was in route. Got another call from All Major Appliances saying they should receive the part on Friday, but their earliest opening is Tuesday the 31st.
So, provided they come and install/fix the ref with the new compressor on the 31st, this "extended warranty repair job" took from March 4th when the ref quit working and I attempted to call HH-Gregg/Warrentec but they were closed for two days b/c of snow, so the order didn't get-in until the 7th of March through the supposed fix-date of the 31st of March, which equals 24-days or roughtly x3 weeks! How's that for service! Thank God it's not August! There's something wrong with the "chain-of-command" in that the warranty Co., acts so inefficiently to process your claim, 1) contracting-out to an local "over-burdened contractor" that can't even come and diagnose your problem for at least a "couple of days", and when they finally get here, they then have to 2) submit your claim to HQ in Dallas, and 3) The company has to "approve" your claim (that can take days in itself, then 4) They have to order-ship your part (more days) and 5) they don't even use an over-night shipping service but regular UPS parcel; and 6) The local contractor has to find time to "fit-your-repair" into their scheduling (more days of waiting!) How's that for honoring an extended service agreement! If I ran my business like that, I'd be standing in a soup-line waiting for my next meal. Come-on HH-Greg, you can do better than this!
PS: There's always a price to pay for "discounted", and usually that is in the "customer service department". I will say, HH-Greg has great salesmen in the showroom, and they are QUICK to sell you some wares, AND an extended service plan, but slow-slow-slow to honor such.
You clearly would not want to buy an extended warranty from this Company unless is was guaranteed by a reputible 3rd party.
...game me Warrentec's number, and said it was "out of their hands".) So, here it is the 26 of March, and I haven't heard a word from anybody, so I just called the local outfit, All Major Appliances, and they said that "the part hadn't come-in yet", and that they promise they'll call me back today.
The issue is Warrentec, and their nu-believeable #$%$ service. They are quick to take your money, but if something goes wrong, lo-and-behold, they are going to assure you that you'll feel as if "you've personally done something wrong" to deserve #$%$-poor service, and what ever you do, don't try to call them and complain, b/c they will just tell you to "not call them, but call the local appliance outfit they set-you-up-with in the first place, but and yet, they have no control to do anything beyond what Warrentec will give them parts or "approval" to do. This is way beyond ridiculous and now it's a complaint to corporate HH-Greg, Warrentec and the Better Business Bureau. If you ever buy and extended warranty plan, ask "WHO IS IT FROM" and if they say "WARRENTEC", run-away from such an offer as fast as you can! Un-believable! A scam and fraud at this point!
Our newer Whirlpool 2011 refrigerator's compressor went-out; I had purchased an "extended warranty" plan, and little did I know how "fraudulent" this "Warrentec company" is. This happened on the 4th of March, so I call the next day, and lo-and-behold, they are "closed" due to snow-and-ice. They happen to be located in Dallas, TX, and a bit of snow-ice, causes them to close until Saturday the 7th of March. Ok, ok, I'm patient, and can understand. Well, they hook-me-up with a local appliance repair outfit, called All Major Appliances here in Memphis, TN, but they don't have an opening until Wed. the 11th. I was just guessing it was the compressor, b/c I could hear the fan slowly going-out, and I though, maybe it will be something else, less "involved". At any rate, we can live without our ref for a week-or-so, so I say, and they are coming Wed., so all should be well! Right?!? Come Wed., a surly guy in an un-marked pick-up, wants to come-in my house with rainy-dirty shoes-on, and I tell him we don't allow "shoes-in-the-house", and I offer him some bags to put-over his shoes. He then goes out to his truck, and grabs some "shoe-covers" and come-in and checks-out our ref., confirming that it is indeed the compressor, and it may take 5-7 days to order one. Why, I ask astonished? There are bound to be plenty in Memphis, or even at his company's shop? He says they have to order them from Texas, from Warrentec, and "that can take a while"; Well, another week goes-by, and then I'm getting a bit frustrated, so I found-out who to call at this company in Texas, and I get some lady who "thinks I'm crazy for calling directly" and tries to down-play that I'm upset that it is taking some two-weeks now. Then she tells me that they have to "approve this order first" and "if" it's "approved", they have to ship it, and they don't ship over-night.
Then she tells me to not call them again, to call the local service contractor (which I did earlier in the day, and they gave..
First outside chief merchant lasted 6 months
Second outside chief merchant lasted 19 months
First outside coo lasted 9 months
First outside CMO lasted 14 months
Either four pathetic ecexutives or the wrong culture, wow.
Way too much print advertising. A compensation system that assures poor customer service. Way too much Electronics on display, in inventory, and in ads. A Furniture assortment that is essentially meaningless. I do like the expansion of the 'Fines Lines' store within a Store. But just a lot of change to be made in a short period of time.
And people wonder why AMZN is growing steadily. I avoid HGG like the plague knowing that their sales people are commissioned. I do my research ahead of time and I don't need a pushy sales person telling me what to buy. ☻☻☻
They are doing the exact same thing that a great many other retailers do. They don't make money on the product. They try to cover by selling warranties and accessories. The sales staff usually doesn't make squat on the product. They barter the price of the product to induce you to buy the warranty. The net effect is a higher selling cost. This has been a Ponzi scheme from day one after it went public. It always was about the insiders making money on the equity. The focus has always been sales not margins. This enabled them to open more locations and further increase sales. That day is done. So is HGG. To lose this much money in the Christmas qtr is the end of the road. CYA.
The guy was there for less than a year, the chief merchant less than two. Wow, either they do a terrible job hiring or there is a fundamental problem inside that place.
I've had extremely negative buying experiences at HH Gregg (not including any product or post-delivery issues). They remind me of Circuit City in the final few years where a lot of employees including store managers just didn't give a @#$%. ☻☻☻