I was on hold for over AN HOUR to make ANY alternation to my upcoming flight. I have called in three times over the past month, and wait an hour each and every time to make changes to an existing flight. They pretend that it's easy....but it is not. When I finally got someone after 58 minute HOLD-TIME, they told me their SYSTEM IS DOWN.
IT's complete BS. I will never fly this airline AGAIN. EVER