The whole thing is totally over hyped and badly handled by apple. They should have said the following from day one.
That we are investigating the problem although we feel that may be a software issue. However we are giving away the free bumper to all our customers in case they have any problems. ( THE real cost to apple is LESS than ONE dollar.) So for 5- 10 million phones it is just 5 10 million dollars which is chump change. Even consumer report says that if they had offered free bumper we would have recommended IPHONE
It's best if he doesn't make a statement. Because if he shows his face, people will see that his illness has gotten much worse and may not have much longer to live. The stock will then crash big time. Insiders will sell first before he shows his face in public.