My iphone 5 died today. I went to the genius desk for help. These guys are really very well trained. I was swapped out a new phone and on my way in less than 35 minutes. It was really quite impressive. This kind of service will make for loyal clients.
Replacement isn't the point here Tommy. It's the way in which your problem is addressed and fixed with all personal data recovered from the cloud and verification that you are back to where you were before the break. With a Tonka Truck, that's easy. A new toy with no scratches is a good replacement. A mobile computer/telephone/personal assistant with no loss of data and functionality and no scratches? Priceless.