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Safeway Inc. Message Board

  • storewanderer3 storewanderer3 Jun 23, 2013 2:30 AM Flag

    Beware of .10/gal Credit Card fee at some SWY Fuel Centers

    Went to SWY Fuel in Pleasant Hill last night. The lit sign clearly showed a posted price of 3.85. I did not see any sign showing cash/credit pricing (as the Sacramento stores have had for a while now).

    I got to the pump and started it up, noticed the cost was 3.95. I saw a sticker on the pump "get our lowest price pay with cash, debit, or Fast Forward." Okay, I guess they are doing the cash/credit pricing in this area now too, but where is the sign? I went out by the roadside sign and did not see any signage denoting split pricing.

    As I was leaving the station, I noticed, behind the convenience store in an unlit spot, the sign that showed the cash/credit pricing.

    SWY better step lightly with this practice. Kroger does not have a .10 surcharge for using a credit card at its fuel stations and given that SWY already upset customers in Portland, Seattle, Phoenix, and Denver when they discontinued the .03 off everyday (Kroger still has a .02 or .03 off discount in most of those places at its stations), this will be yet another strike against SWY in those markets with the few customers who still use SWY in those markets given that Kroger has been taking share from them now for many years.

    Come to think of it, I have never seen any retailer gas station have a surcharge for credit card use. I have never seen this practice with fuel stations operated by Albertsons (still a couple of those lingering), Raleys, Holiday, Save Mart (who sold its few fuel centers), Associated Food Stores Utah, Hy Vee, Meijer, Roundys, Homeland, Costco, Wal Mart/Sams, Kroger...

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    • Costco has cheap gas if that's what you are looking for. You may have to wait in line for 20-30 minutes.

      • 1 Reply to budwashougal
      • The two tier pricing used to be everywhere in California, but you are right, the signs need to clearly state that fact. Interesting that ARCO charges you 40 cents to use your DEBIT card, and there is nothing stated about that on any signs either. You would think the state would start checking and penalizing these guys as a good way to fill up the empty coffers of the state. Jerry will know what to do with the extra money.

    • Wanderer, you will find that Safeway now has two tier pricing, the pumps will always display the higher price based on Federal law. The other signage on kiosk etc... may read the lower pricing but also includes cash/debit alert on the sign. ( again adhering to Federal law )

      • 1 Reply to cheapstock2003
      • No two tier pricing yet in Reno, South Lake Tahoe, or Pleasanton Safeway fuel stations...

        It is my understanding in California that this needs to be clearly posted. Based on what I saw in Pleasant Hill, it is NOT clearly posted at night because the main roadside sign just has prices lit up on it (I saw nothing that said cash price; maybe it is there but not lit up?).

        I have no problem with them doing two tier pricing. Most gas retailers in California are independents with one or a few stations and do this. Arco in Washington does this. Every other person who operates gas stations as a corporation does NOT do this (Kroger, Seven Eleven, Costco, Circle K if it is a company owned location, Valero Corner Stores that were company owned and now spun off as ticker CST, Quik Trip, Sheetz, etc.). Obviously as the fuel cost rises the credit card cost keeps rising since it is a % basis.

        It is just another "hassle" of Safeway that competitors like Kroger do not yet have. Perhaps they will follow. Who knows. But Safeway threw the first ball and will be the first to upset customers.

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