Clearwire Sued For Misrepresenting Network Quality
CLWR is committing two errors in its relationship with customers. The business practice of charging termination fees when the service is poor is deplorable, but at least can be corrected with a better customer satisfaction policy.
The underlying issue though is overall quality-of-service and that issue isn't going away. Microwave based BBW with a point-to-multipoint network architecure will not deliver the consistency of service across the service area enjoyed by wired ISP customers. WiMAX updates and technology refreshes won't fix this. And to be fair, LTE wouldn't fix this either. The underlying issues stem from the 2+GHz spectrum, the network architecture, and intended performance - not the choice of 4G technology.
CLWR will just have to get used to the reality that its mobile WiMAX based serive is not and will not be equivalent to wired service for a large geographically disperse service.