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  • trc1199 trc1199 Feb 16, 2008 8:00 PM Flag

    med errors

    Re: med errors. I was at a conference last week. Spoke with several RPH's from Walgreens and about the USA Today story. Bottom line: all pharmacists make errors. I work for an independent and we have had errors and recently an out of court settlement that happened over 1 year ago that the owner refuses to talk about. Any error should be taken seriously. The RPh that I know well told me he feels that the errors that take place in his store are primarily due to lack of focus. If he is having a bad day, drops the ball, that is when it is likely to happen. Why there was no statement from Walgreens is up for speculation. They do need to look at their system and how they train their staff. The problem with pharmacy is that we are willing to take anyone off the street and put them in a pharmacy hoping they will eventually become competent enough to perform.

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    • "As I stated previously, Walgreens error reporting system is integrated into Intercom plus, takes less than 5 minutes to fill out an incident, is reviewed by several people up the ladder and gives immediate recommendations to avoid repeating the mistake. And, if the error occurs repeatedly (e.g. mistaking Amox for Augmentin), chain-wide procedural changes are implemented expediently, usually through a quick software update that's uploaded into our system overnight. That is technology and progress that saves lives."

      Taiguy,
      Great point about on-line incident reports. Much better than the written ones that used to go first to the pharmacy supervisor. This saves errors that might be made somewhere else thanks to the quick info dissemination. Also nice job on refuting Yank, by you and Cmxsux! I don't bother with that nitwit anymore. He is hopeless!

    • <The Pharmacists on this board like to portray me as unemployed and overweight... so... I'll just avoid further embarassment >

      Really? Then why don't you? You just keep coming back for more and more and more. It's pretty clear that you feel you are 100% correct and the world is 100% wrong. There is a tiny room waiting for you. The door is wide open. It's nice and comfortable in there. It becons you. You will be dressed in a nice jacket to keep you comfy too. Please go to your room and wait until we bring you your meal. Though the room is empty, I'm sure you will have a lot of conversations with all those you see in there. They need your advice. I sure don't.

    • cmxsux, a pharmacy tech friend of mine has done a couple tours in Iraq and tells me that 90% of the time, he is the only one in the pharmacy doing all the dispensing, DUR reviews and counseling. He says that rules, regulations, laws are about 1/10 of what civilian practice deals with. Other than that, I can't speak to quality and accuracy in a military setting.

      Also, the local govt run hospital outpatient pharmacy employs more than twice the number of RPhs and techs as an equivalent retail pharmacy, yet still manages to have 2 hour - 2 day waiting periods for REFILLS! According to an RPh colleague who works there part time, their error reporting system consists of a dusty file cabinet and errors are rarely ever reported. This the pharmacy utopia BM is advocating.

      As I stated previously, Walgreens error reporting system is integrated into Intercom plus, takes less than 5 minutes to fill out an incident, is reviewed by several people up the ladder and gives immediate recommendations to avoid repeating the mistake. And, if the error occurs repeatedly (e.g. mistaking Amox for Augmentin), chain-wide procedural changes are implemented expediently, usually through a quick software update that's uploaded into our system overnight. That is technology and progress that saves lives.

    • yank.wags_chain yank.wags_chain Feb 26, 2008 12:12 AM Flag

      So... now you also despise the US Military?

      I was proud to see the US Navy shoot down, on the first try, a sattelite that posed a hazard to the Earth. I continue to marvel at the successful employment of technology that permits our Defense Department to manage greater and greater risks to American interests around the globe.

      You tell me who is better. Then please move there!

      Tata,

      Yank

    • yank.wags_chain yank.wags_chain Feb 26, 2008 12:06 AM Flag

      Once again, dude, you only humiliate yourself with your stupidity.

      NHTSA and FMVSS regulations were enacted to force vehicle manufacturers to do something to eliminate the needless deaths of their customers. Just like Walgreens and some other retail pharmacy chains are documented to injure and kill too many of their pharmacy customers. And seem to need some measure of control to react and improve, since they are apparently unwilling or unprepared to manage their own business(es) responsibly.

      Did seat belts help vehicle deaths? How about airbags? How about the Ford Pinto plastic gastank issue; would Ford have fixed it without intervention?

      And... da, da... there is the everpopular flashpoint of gun-control to fire up the pro-Waggie pumpers! Well, bad news for you again, there, dude, but gun control focuses on the gun retailers, not manufacturers... just like it should in Pharmacyland.

      Personal responsibility is a board level issue. I do not sit on Walgreens board.

      But I am smart enough to recognize that insufficient focus is placed by Walgreens on the safety of getting a prescription filled in their stores. If you want to dispute that, feel free to challenge the extensive data presented in the 4-part USDA Today series.

      Tata,

      Yank

    • yank.wags_chain yank.wags_chain Feb 25, 2008 11:55 PM Flag

      Your idiotic blather only confirms my points.

      "... how is WAG to know he is incompetent." Gee, does WAG not do performance evaluations on its pharmacists? Are there no District or Regional Supervisors overseeing the dispensing of its pharmacists? 82000 pills didn't disappear overnight; is there no loss prevention purview of inventory? And controlled substances?

      "Bashing is one thing." Well, dude, USA Today bashed the living HELL out of Walgreens, and CVS to boot and did so with a panoply of facts and figures that only a total ass would so casually dismiss in the fashion you have.

      You attack me, but why not attack USA Today and their facts?

      I can answer that question.

      Because you have no answer!

      Yank

    • "I can assure you that when I came over from the CVS board it was not to lend you a hand…It was to bash the hell out of YOU for your absolutely idiotic take and complete misunderstanding of what universal health care involves. Don’t be embarrassed for me….you should be very embarrassed for yourself."
      "Bashing is one thing, so long as it involves documented deficiencies that exist. Bashing for the sake of bashing, spewing forth absolutely worthless blather serves no purpose. Your title of BM was not simply handed out to you Yank….Believe me it was earned"

      These two statements say it all and are better than ANYTHING I could add so I will just say AMEN! Cmxsux has come to this board and in very short order established himself as one of the BEST posters on this board along with Bananarug, Taiguy, Blind_ump, Immerlogic, Futureok6 and Up.tobat to name just a few! I don't always agree with everything everybody posts (as I am sure they don't with all of my posts), but the previously mentioned back up their posts with REAL FACTS and not just half-assed OPINIONS! Cmxsux is NOT guilty of approvalitis, just disagreeing with the Board Moron and in that he has PLENTY of company! LOL!

    • why dont you check your own Med. and stop adding more cost to your already to high medication by adding more layer of people from our schools of little learing. you can buy your self a pill book that way you check your own med.stop blaming drug company and and a certain store or chain for all the problem just because you dont like a company etc.

    • A loser with no life starring his own posts. It doesn't get any more pathetic.

    • Ya know, dude, I had high expectations for you when you came over here from the CVS board. Boy have you recently disappoined!

      What began as facts and industry insight has degenerated into scantily contemplated opinions, pandering for approval from popular board morons and a propensity for playing the "pixels for popularity" game. I'm embarassed for you, actually.

      One example of your groveling for acceptance with a notorious WAG pumper: "Any rph worth their meddle (sic) would condemn this rph for his actions but would realistically place no blame (sic) his employer."

      So... Walgreens bears no responsibility for hiring an incompetent RPH that misfilled and harmed or killed a patient? Nice! Or for not providing proper training so the client is protected? Or proper managerial oversight so that bad apples are weeded out... like the rogue Walgreens pharmacist that stole 82000 controlled substance pills, went undetected by WAG for 4 years, and eventually killed a customer with a misfill while loaded on the job?

      In life... and in business... there is ultimate accountability for facing up to, and fixing problems. The USA Today series of articles is the modern day equivalent to Napoleon's "Waterloo" and an affront to retail pharmacyland, everywhere, including Walmart, I might add. But it clearly paints the largest and brightest target on Walgreen's back.

      WAG has the ability to fix the problem with a two-pharmacist checkoff procedure... as the military uses with a "check/doublecheck" system on all mission critical decisions. The results of WAG CHOOSING to not adopt such a readily practical system are well documented by USA Today. Customers are hurt... or die... because WAG fails to respond.

      So, when another patient misfill error occurs and a suit is filed, expect the payouts to be HUGE because a company that has its face rubbed in the stench of a massive problem and fails to address it is culpable, both financially and, I believe, criminally if the aggrieved parties choose to pursue that avenue.

      Tata,

      Yank

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