I respectfully disagree. If the store managers are not IN the stores the stores will suffer. Period. They are salaried employees. I understand that meetings and such pull them out of the stores, or off the floors, but when things are bad you put in the hours needed and set an example. They got used to the good times when it was OK to work your 40 and go (even if 10 to 14 hours of your 40 were at meetings). To be fair this is not all of them for sure, but enough to make a difference that customers see. The EXA's and assistants are left behind in these stores to plug far too many holes. As for the district staff... if you've been around a little while you'd remember when a district was as many as 30-35 stores. Now it's about 20. "Stretched" as you say? No. Part of it is that fast growth has promoted too many store managers and pharmacy managers who need hand-holding (and more) as they probably are over their heads (and abilities), and another part is the promotion of district staff who could not run their own departments or stores (or at least have that reputution rightly or wrongly) and now they have to teach others to do what they couldn't handle themselves. Again, as with the managers there are many fine people in the districts, but enough weak ones (or those without credibility) to make a huge difference that can been seen. There are other reasons for the store's problems but I tried to keep my response on topic with your statements.
I have been in alot of Wags stores. You must be looking through dirty glasses. I mean alot of stores in different areas. I just don't see this problem. I make it a point to look at this since I am a stock holder for over 20 years. NOw having too many leaves at the top o f the tree that makes sense. the rest of you i believe are on drugs.