Wed, Apr 23, 2014, 11:32 AM EDT - U.S. Markets close in 4 hrs 28 mins

Recent

% | $
Quotes you view appear here for quick access.

Walgreen Co. Message Board

  • loganent_1999 loganent_1999 Sep 5, 2011 10:28 AM Flag

    Filling a prescription on time

    I was a new customer that wanted to fill a prescription on 8/12/11. The pharmacist said that she had to order the medication and it would be ready on 8/23/11. I came back on 8/23/11 and was told that it wasn't ready to come back on 8/24/11.So once again I went home and came back on 8/24/11 but was told it wasn't ready again. I came back on 8/25/11 and told to go another Walgreen store. I finally got the medication but I found out that the pharmacist kept sending the medication back to where she got it from.
    The supervisor called me in order to resolve this manner but offered no reason for me to continue doing business with Walgreens. She did get upset when I mentioned that the pharmacist kept sending the medication back was Walgreens fault.
    So I guess I will conduct my business some other drug store that can properly train their employees a little bit better to serve their customers needs.

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • I agree with crmgen. Independents are considerably better.

      That's why this guy wants to be like me.

    • Let's see if I got this straight once again since you are such a lying pest. You can't get your moneywise card from Western Union to work according to your wishes so you are mad at Western Union, the Bank of America is foreclosing on your house and it's THEIR fault and now Walgreens allegedly can't fill your prescription fast enough for you so you are mad at them. The common denominator in all of this turmoil seems to be YOU, so it is easy to see where the problem really is and now you admit you are an OKIE!! If you were to ask me to fill your scrip at my independent drugstore that I own and you complained like this I would probably, no definitely, have to throw you out in the gutter after slapping your face and laughing at you. You got off easy at Walgreens and probably saved some money from what I would have charged you! JMHO!

    • Go back to Bristol Palin, Levi.

    • Poor fool confuses a "store" with a "sore".

      Idiot?

      CONFIRMED!

    • Go to Shawnee, Oklahoma sore next to I-40 and see for yourself.
      All I wanted was to get an prescription filled in a timely manner from a Walgreen store. It isn't my fault that Walgreens improperly trained their employees and was not able to fill the prescription in two weeks.

    • It's interesting that you would condemn an entire company based on one anecdote.
      Why didn't you go somewhere else when they told you to wait 12 days to fill the prescription? (in the first place.)
      By the way, did you think of calling before going to the pharmacy?
      I would have asked to speak to the pharmacist's supervisor after being given the run-around the first time.
      Sorry, your story doesn't add up.

    • Let's see if I got this straight. You can't get your moneywise card from Western Union to work according to your wishes so you are mad at Western Union, the Bank of America is foreclosing on your house and it's THEIR fault and now Walgreens allegedly can't fill your prescription fast enough for you so you are mad at them. The common denominator in all of this turmoil seems to be YOU, so it is easy to see where the problem really is. If you were to ask me to fill your scrip at my independent drugstore and you complained like this I would probably have to throw you out in the gutter after slapping your face and laughing at you. You got off easy at Walgreens! JMHO!

      • 2 Replies to crnxgen
      • First of all Western Union did not do what they advertised on the tv commercials. Bank of America was my sister's house. Walgreen is simply improperly trained pharmacist.
        So you don't know everything like you think you do, cmxgen.

      • crnxgen has appropriately summed up how many Walgreens employees seem to address customer problems.

        First, explain that other companies may be worse than Walgreens. This is like a line from the Adam Lambert song: "What do you want from me?"

        Second, draw an analogy to another discredited company like Bank of America to contrast that the customer's inability to pay a mortgage and be foreclosed on somehow excuses Walgreens inability to procure medicine needed to fill an Rx over weeks time. This is reminiscent of the Del Shannon song: "Runaway."

        Third, the ultimate Walgreens strategy for problem resolution: BLAME THE CUSTOMER, ridicule the customer and tell the customer they are lucky to have gotten any service at all because they are a subhuman undesirable. This is similar to the title of the John Denver song: "Fly Away!"

        It's a corporate manifesto unparalleled in the history of retailing: "LET THEM EAT CAKE!"

        Just remember, a revolution in retail pharma may soon be in the offing. Or, maybe more precisely, "Off with their (Walgreens) heads!"

        Tata,

        Yank

 
WAG
67.80+0.42(+0.62%)11:32 AMEDT

Trending Tickers

i
Trending Tickers features significant U.S. stocks showing the most dramatic increase in user interest in Yahoo Finance in the previous hour over historic norms. The list is limited to those equities which trade at least 100,000 shares on an average day and have a market cap of more than $300 million.