Thu, Jul 10, 2014, 9:38 AM EDT - U.S. Markets close in 6 hrs 22 mins

Recent

% | $
Quotes you view appear here for quick access.

Walgreen Co. Message Board

  • nagennif14 nagennif14 Oct 23, 2012 9:41 PM Flag

    Customer Service

    In a poor economy and with Walgreens desperate to regain the market share they lost to CVS and Rite Aid you would think customer service would be at the forefront. That couldn't be further from the truth! Not only is the service level very poor in stores the reps. at Walgreens 1-800 number are worse. When I lodged my complaint about my experience the rep said "sorry you weren't happy but noone will call you back to discuss this".

    A few more calls like that to customers and the stock will be in the $20's again!

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • Service is poor compared to Walgreens of 5 yrs ago. Compared to other retailers today, service is a little above average. It's all about cost control. Everybody is doing it. There is no alternative. Suck it up.

      • 1 Reply to immerlogic
      • My experience with WAG's service, on the whole, has been very good. I do have the impression that they have fewer employees per store than they used to. Still, the employees are knowledgeable, accessible, and usually friendly.

        The pharmacy staff are often very busy. But, they know their stuff and take the time to answer questions.

        The overall experience is very efficient and satisfying, especially compared to their competition..

        MLevine.

 
WAG
71.24-0.71(-0.99%)9:38 AMEDT

Trending Tickers

i
Trending Tickers features significant U.S. stocks showing the most dramatic increase in user interest in Yahoo Finance in the previous hour over historic norms. The list is limited to those equities which trade at least 100,000 shares on an average day and have a market cap of more than $300 million.