As an investor in Walgreen's, I was happy with results. Then it all changed when I went to the Grand Opening for the new store in San Francisco last week. The concept of the new stores vs. the older staid Walgreens is compelling.
After cutting through all the glitz, it is evident that the organization is dysfunctional. Notable is the unwillingness of some managers to step up to the plate to work or contribute to the cause. I found the lower workers are busting their butts, but some managers are dallying around. There is a manager in the high-end beauty area who considers herself to be above everybody, while everybody covers for her deficits. She has no management experience--is this typical of Walgreen to hire inexperienced personnel to save money?
As someone who worked for Walgreens in a management capacity, I concur with your observations. I spent many years at several stores in the Northern Illinois and Milwaukee area and regardless of the store location, it was basically the same. With rare exception, 90% of the work is done by 50% of the people. Walgreens, or "Wally World" as we referred to it amongst ourselves, is filled with "management" who typicality adopt a "Barney Fife" attitude and bearing. However, in their defense, the bad attitudes are fostered by the company's overall attitude regarding employees. The old "family" attitude died decades ago. Now it is a "stock" company attitude, with most things done with the concept of " let's keep our stock holders happy" instead of finding the middle ground of keeping employees happy. Why keep employees happy? Simply, the one item that "upper management" was supposed to drive home day in and day out was "customer service". Make the customer feel happy to be here, smile. Well it's hard to make a customer feel happy about being somewhere when the employee does't feel that way. And it's hard to carry a fake smile around all day. The list could go on. I have traveled a great deal of the world and pay particular attention to the people that work retail jobs when I am traveling. Regardless of the country I have found that it is easy to discern when an employee's smile and willingness to provide customer service is real and honest. For the most part, Walgreen's doesn't come close. But then, the stock holders are happy with their quarterly stipend, so who cares? And by the way, I retired on my own and yeah I have my stock. I also have a long list of very simple things that they could do to make it a better place to work which would do a lot to affect the bottom line in a very positive way.
Your observations and perception regarding one manager at one retail location frankly doesn't state anything about the company. This type of observation is common among the message boards of retail stocks and is unworthy of consideration.
You are so wrong. This type of observation is spot on. Who wants to go shopping in a store where negative attitudes are prevalent? You are WAY wrong also..it speaks volumes about the company. I would guess you never worked "retail".