I am writing a treatise on bad management practices at health providers and vendors, including WAG. Have interviewed some managers and employees. The messages are not positive. In the drive for profits, management is quick to assume employees and customers are thieves. Meanwhile some managers and security personnel are stealing for personal gains vs. proper management. Good employees are abandoning the ship, leaving the mediocre behind. The competition with CVS is lopsided, with CVS having more professional personnel.