In order to provide excellent customer service there has to be at a minimum an employee in front of the customer. Enter any busy Walgreens store and wait in line. If it is a slow store you wait for the employee to come to the register. Maybe the new AD campaign should be Wait at Walgreens Were Worth It!
As a stockholder the run has been terrific. But actually shopping there. Not the best experience.
Looking at the poor service list WAG, CVS, RAD it becomes apparently clear that pharmacies push into medical services paralells the extremely poor service you receive at any physicians office.