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Comcast Corporation Message Board

  • VietNamvet5 VietNamvet5 Feb 6, 2011 4:10 PM Flag

    comcast fees

    I have been a long time comcast customer..my only other options are satellite and AT and T.

    Last year they mandated new digital boxes for all customers.

    On 7 occasions mine has defaulted ..."call comcast for service"..

    Sometimes I can get a picture back via their automated system...others I need a service rep.to do something at their end.


    Yesterday I needed to talk to a service rep..She said I could bring the box in for a replacement. I said why can't someone come to my house..

    She said they could but there could be a fee.

    I asked why? She said it's up to the technician. I responded that you have documented whereby comcast has had to reboot me over 7 times...she agreed but said the technician will determine the fee.

    Unbelievable...we pay $2,100 a year...

    They have run guarantees if not satisfied on tv!!! what bs

 
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