Just talking in New Jersey, person's Comcast service is out from the storm. Comcast Customer Service (?). doesn't know why they are out, doeesn't know if anything is being done to fix whatever is out, and doesn't know when she will be back in service.
As technology improves and people move from cable to alternate services, most delivered initially by wire/fiber distribution, that will have an effect on Comcast. As Obama continues to demonstrate an inability to positively impact the economy, that will have an impact on the economy.
New technologies will quickly see early adopters and consumer migration to new services that do not require the financial support of subscribers for hundreds of high priced channels they do not use.
Hopefully, I will time my exit appropriately. Of course, there is a chance that Comcast will adapt with them. T and VZ this applies to also. New technologies are eroding, very slowly now, the high paying base.
Customer service will encorage migration (lack of)