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Pep Boys - Manny, Moe & Jack Message Board

  • analistarefools analistarefools Mar 27, 2003 4:31 PM Flag

    Pep boys.

    Date Posted: 17:07:49 05/21/02 Tue

    --------------------------------------------------------------------------------
    Took our car into PEP BOYS in Las Vegas NV and they took my for a fool. We had just had all the belts, hoses, and spark plugs changed. Had our car tuned and lubed it was running Super. We had moved from UT 6 months before moving from a colder climit we decided to put a differt thermostat in the car to prevent over heating. Well when we picked up our car we had a 850.00 dollar BILL! They had changed all the belts and hoses gave the car a tune up, lube job, and removed the thermostat that was in the car not putting a new one in. I blew up screamed and called the newspaper, half of my money was returned. But I did not know that they had not replaced the thermostat only removed it. The car over heated 30 miles from town with my 2 disabled children and 4 of my grandchildren in it. Ever tried to get a ride with 6 kids? Well we got back had to pay for towing and when we took the car to another mechanic we discovered the big NO NO. Not only did my car over heat but it ruined the radiator and the hoses. After my big fit and calling the paper again and the better business they finally fixed my car and gae me the rest of my money back. Thank heavens for reciepts never ever throw them away.

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    • Yea yea yea all you big talkers on line know it all. 50% 30% doesn't matter the fact was had the tec added the oil sent by parts counter for the car, it would have been overfilled. the computer tells the service writer what the auto takes.

      Firestome and Goodyear use to be the after market leaders untill they got into so much trouble about 15years ago for bilking customers, sense then they have scaled back to minor auto work. Same for Wards who is now gone and sears who does little more than change tires and batteries. Again never said Pep Boys was perfect, but we have never been brought up on charges for being crooked. Been in court a few times by mad customers who felt they had been screwed, have lost a few but win most.
      I guess you are lucky because you have a good place with good people, and I would stay with and praise them, remember people who do good work their customers might tell one person, those who do bad their customers will tell 10 so keep them helt up to your friends and I wish them the best, their are not many who either do good work or are honest. Count your blessings.

      Support out President and our Troops, Pray for the families who have lost love ones in the war, and for those who have love one there.

    • Ok one last post for you Rayvingbull, and I have no real problem with you, but you need to poop or get off the pot.

      1st: when an oil change is done, the first thing they do is push a rolling cart that catches the oil, next they pull the drain plug when the oil is nearly out then they pull the filter, this order is so that (30%)50% 0f the oil doesn't shoot out all over floor due to it being under pressure because it is full, so if they replaced the filter then they drained the oil. ?I don't understand? when an oil change order goes to parts counter they bring the filter and how may qts of oil are needed that is what the tec puts in. So if he had not drained the oil completely it would have 2 or 3 qts. to much oil in it, this depends on who you wish to beleive 50% or 30% and it doesn't really matter either would have to much oil in the crank case.

      2nd:85 MM owned by a little old lady, who probably took good care of the auto, and drove it 30 mphs an hr once a week, well there is part of your problem,

      3rd. if you change your oil as you say and I have no reason to beleive diffrent, the oil coming out would be nearly as clean as the oil going in, so I don't understand how you could have so much crud as you say, oil wouldn't look like that unless it had been run 50,000 miles hard and not kept full, would burn up and turn to malassos. 5000 wouldn't make any diffrence most cars require 5000 mile between changes and if your drive is as you say then no starin on motor, cars love to move at a good clip not 5 10 mphs in stop and go freeway driving.
      4th: sense you have only had the car a year and have only changed the oil 2 times (6700 yr), running at a regular clip, on an engin that only went 30 40 miles a week for the last 10 years the stale build ,up not due to neglect, but lack of use. Sorry the more you say the less the oil change will fly.

      as far the wheel piston, though these techs are required to do a total check, some times they have 3 or 4 cars in there box waiting, sometimes they just get in get done with request and get on with next car, Not the Pep Boys way But it happens. and to the person who said PB mech must not be very smart, I am not or ever was a mech. I was a manager, and I have handled every problem in the book from upset customers some ligit some bogus.

      I have no chain to pull just trying to help a unhappy customer, I love Pep Boys even though during the regime change I got the shaft, it wasn't PBY it was managment up one. Old folks didn't want to move with the flow. so was worked out to retire early, so far have had 4 managers in my store in a year and still having problems but that just makes me feel good, not mad, was tired of the stress anyway. but tired of setting home. need a doofer job just to stay active.

      Rayvaging bull the more you say the less I feel you have a leg to stand on, in court you would be eaten alive. Just do as I said, see what you can get and go on. Remember 50-50 as good as you have.

      God Bless our troops and Our President, Pray for them both and the families of our brave men and women. And remember the Muselim God and the Christin God are both the God of Abraham. Just preceived in diffrent light. They beleive there way we beleive ours, choices huh

    • )))))>>>.....buy some car ramps and a oil drain pan and DO YOUR OWN OIL CHANGES.....<<<(((((

      Sounds like a real good idea.

      Thanks

      Love and Peace

      Rayvingbull

    • .
      Pawpa

      ))))>>>.....If they pulled the oil filter they would have pulled the drain plug, and even if the didn't pull the plug you would have lost more than 50% of your oil, the tec, needs to put more than 4 qts in to fill and if he didn't pull the plug then the oil would be over full. You would have either had to much oil or when the tec found it had to much oil he would have had to redrain to get it right. so that doesn't wash.....<<<((((((

      I don't understand what you are saying.

      )))))>>>.....I don't know how old your car is or how faithful you are about changing oil, or your driving habits. If you do a lot of stop and go slow freeway driving and have gone more than 5000 miles between changes,.....<<<((((((

      It is an 85 Mercury Marquis with a V 6 , 3.8 litre engine.

      I try to change the oil every two months. This time I procrastinated and went 3 months. I drive freeway almost from my front door to work 5 days a week. Very little stop and go. I travel 50 miles a day at 70 mph or 250 miles per week. This time that would be 3000 miles between changes (12 weeks x 250 miles per week). The person who owned the car before me bought the car in 1988. She is 82 and retired and took good care of the car. It has 122,000 miles on it or 6,777 miles per year. I've been driving the car for about a year.



      )))))>>>.....the sluge will be there and will cling to the engine when drained the new oil with the detergent in it will then lossen the sluge and it will drop to bottom of pan, sounds like why you dip stick was clean but when you drained the oil and pulled the pan you had dirty oil.....<<<((((((

      Someone else told me this today. My friend also says that this could be a problem. I drove the car for 5 days before I gave it to my friend. Problem is we don't know how filthy and contaminated the oil should be because of this.

      )))))>>>.....an oil change does not include a flush unless you request it.....<<<((((((

      I had never heard of an flush until today. Why doesn't PEP Boys bother asking customers if they want this and explain to it's customer what it is and why it is important?

      )))))>>>.....I hate to say it but you have so many holes in your storys, not that I think you are blowing smoke, but in court you are going to have a tough time. Again go to manager, Pep Boys.com and see where it goes then dispute, you can only win or lose 50-50 chance, better than the lottery, or the slots.....<<<((((((

      As soon as I get my car back I going to take it over to Texaco and let a certified mechanic correct the ball joint and have him give me his opinion on the ball joint, the strut, the brake caliper and the oil. I trust the mechanic over there. He used to work on the car and he is familiar with it.

      ))))>>>.....Good Luck....<<<((((((

      Thank You

      Love and Peace

      Rayvingbull

    • )))))>>>.....Did you have Pep Boys perform an engine flush???....<<<(((((

      I have never heard of an engine flush until tonight when I read pawpa's post # 14375 and now your post.

      )))))>>>.....I still ask you the question, why did you have the oil change when you were going to turn around and have the pan removed to fix a gasket????.....<<<((((((

      From my previous post # 14371:

      "Regarding the oil change. I didn't take the car in to have the oil changed. It was an impulsive thing. The oil was overdue for a change and I figured I would get it done while I had the car there. My friend was going to get the car next to do the vacuum line replacements. I had originally planned on giving the car to a garage (it would have been PEP Boys) because it would have cost over $200 and I wanted to put it on my credit card. After we picked my friend suggested that I let him do the oil pan gasket and use the credit card to make a prepayment to his power company for $200. We agreed to that."

      In the above paragraph the following "After we picked" should have read After we picked up the car.

      I noticed that you didn't address my question as to why the PEP Boys mechanic didn't mention that the brake caliper piston seal was broken and leaking.

      From my msg # 14371:

      "This brings up another question--It is not credible that any mechanic would not have noticed the damage to the brake caliper--why would PEP Boys not tell the customer that they discovered a faulty brake caliper seal that was leaking? I would say their reticence on that is an incriminating finger pointing at them."

      ))))>>>......PS. The oil in the jar was a good one, have to try that one! HA!.....<<<((((((

      I tried that one again tonight. I mixed 1 part black dirty oil from my crankcase with 3 parts clean Gastrol 10w30 oil. At first I saw a black drop at the bottom of the dip stick and I pointed it out to my friend. He told me to dip it in again up to the "top line" on the dip stick where it says safe and to draw the dip stick up through the dip stick receptical as though it were still on the car. I did that and lo and behold the dip stick was clear as can be. If you are a certified mechanic, how come you don't know this? Try it yourself and see what happens.

      )))))>>>.....PSS. I still ask you the question, why did you have the oil change when you were going to turn around and have the pan removed to fix a gasket???? Waste of $$$$ on your part???....<<<(((((

      I asked my friend the same question when he suggested that we do the oil pan gasket and he said it presented no problem because we would use the same oil. We wound up buying new oil and a new filter when he saw the state of the oil that was in the crankcase.


      I appreciate your input.

      Love and Peace

      Rayvingbull

    • Gee big mojo00, sounds like the 00 is you IQ, for one think Goodyear and firestone have nearly gotten out of auto repairs because they F--Ked so many people. Pep Boys is far from Perfect and I have never said anything diffrent, BUT we are still here doing the same thing we have done for 77 years, errors yes Mistakes yes plain ol f--k up yea but we will normaly own up if we are wrong if not we stand our ground. we still work on 220,000 cars a day and 11,447,800 a year, in 34 states, in the 629 service centers with 10 bays each, turning anywhere from 35 to 65 cars a day, Note a day.... yea an erroe every once in a while but count up the complaints and divide it into the total cars worked on. yes unhappy people a few, but millions more that are pleased and return on a regular basis. and we have never been under the scrutney of fire stone, goodyear, wards, who is out of business and sears, who now only does batterys and tires. I wonder why. Because they were screwing people when Pep Boys was caring for them. We have more business than we can get Mec and Tec for why do we need to screw people for more work. Pep Boys will be here when the rest are gone. Mark it on the wall we will see who comes out on top. I will say sense GM has taken over the service centers of the Goodwrench stores their service has gotten better. But they have a standard, like Pep Boys to uphold now, GM. If you want to buy, buy you will make money if you don't mind waiting, or get out and buy Firestone, where there tires fall apart as you drive down the road...........

    • c4300hp, hey I have given Rayvan , every out an chance to cover his argment and he keeps coming back with more questions, I think he knows he is riding a dark horse and has no where to go, Seems he perfers to listen to anal. I agree with you, get anal's family bankers to help him out and go to Playboys mansion to be cheered up. I am thru with him give me another one tired of anal and rayvin. getting board, need to go back to work, retirement is not for me..........
      God Bless our troops and president, all hail to national Prayer Day. it has nothing to do with the goverment.but our way of life. Go
      O'Reilly Factor

    • One last time for this guy!

      Did you have Pep Boys perform an engine flush??? If not, you still have a great deal of debris inside the oil pan, oil journals, the head etc... Even if you replace the oil in the pan and a filter, once that new oil hits the oil left it will turn black. When oil is black it is doing its job! Finally, there is absolutely no reason to replace the filter and not the oil, I will say it would be easier in most cases to change the oil and not the filter. The buddy system (someone checking, the oil level, is to cover Pep Boys A$$). In this case they did, and you now have a jar full of oil that is basically inadmissible. Again, call someone in Pep Boys (corp.) and see if they can help you. If not call Anal, maybe he can have his family bankers give you a loan for a new car. Or possibly take you to the Playboy mansion and after that you would not care about oil! Make the call, maybe you will be surprised!

      PS. The oil in the jar was a good one, have to try that one! HA!

      PSS. I still ask you the question, why did you have the oil change when you were going to turn around and have the pan removed to fix a gasket???? Waste of $$$$ on your part???

    • If they pulled the oil filter they would have pulled the drain plug, and even if the didn't pull the plug you would have lost more than 50% of your oil, the tec, needs to put more than 4 qts in to fill and if he didn't pull the plug then the oil would be over full. You would have either had to much oil or when the tec found it had to much oil he would have had to redrain to get it right. so that doesn't wash. I don't know how old your car is or how faithful you are about changing oil, or your driving habits. If you do a lot of stop and go slow freeway driving and have gone more than 5000 miles between changes, the sluge will be there and will cling to the engine when drained the new oil with the detergent in it will then lossen the sluge and it will drop to bottom of pan, sounds like why you dip stick was clean but when you drained the oil and pulled the pan you had dirty oil. an oil change does not include a flush unless you request it. I hate to say it but you have so many holes in your storys, not that I think you are blowing smoke, but in court you are going to have a tough time. Again go to manager, Pep Boys.com and see where it goes then dispute, you can only win or lose 50-50 chance, better than the lottery, or the slots.
      Good Luck

    • .
      I remember when we picked up my car my friend checked the oil with the dipstick and the oil on the dipstick was not black. I asked him last night how this was possible. He still has my old oil and will keep it until this is resolved. He showed me something very interesting. We poured some of the old oil in a jar and then poured some new oil on top and shook up the jar to mix the oil. He then stuck the dipstick in the jar and pulled it out. You could see through the oil--it was clear even though it was black in the jar. He then put the dip stick in the old oil only and it came up black. I conclude from this that either the mechanic forgot where he was at with the oil job or PEP Boys is saving a lot of money on oil changes.

      Some one please these questions: Why would the mechanic change the oil filter without draining the crankcase thoroughly? Why would another person confirm that the oil had been changed when it wasn't? If somebody here can answer those questions I might be more inclined to believe that the mechanic made another mistake and was called away after he started the oil change, came back and forgot where he was at and put in the oil filter thing that he had finished the job. That brings up another question if the oil was gushing out of the crankcase what mechanic in his right mind would put the plug back in so that he could go attend something else. I'm sorry but that dirty oil in the crankcase makes PEP Boys look might suspicious. How many other people would have discovered the particular problem. I doubt that very many people drain their oil after an oil change.

      PEP Boys may have a slew of wonderful people working for them but as we all know a few bad apples spoil the barrel. They say con men are very charming people.

      I haven't contacted anybody yet because I'm am still trying to get my facts together so that I'm am prepared.

      I have to run for now. I'll keep everyone advised.

      Love and Peace

      Rayvingbull

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