This seems to be an industry wide trend. People at the top are convinced that thorough "pre-job" inspections of customer vehicles will bring in additional money.My opinion is that is wastes alot of time. Most customers do not want it. Blowing 15 minutes on a car that is new or hass recently been checked or for a customer that will not buy additional items is a waste of valuable time for the tech and the customer. If customer service is a focus point it should be offered free upon request only.Somehow upper management thinks that this process also releives the shop ofcertain liability claims----I disagree. From what I see all it does it cause additional work and delay. A customer that waits an hour for a twenty minute oil change on a 2006 or 2007 car with low mileage does not want to wait an additional 15 minutes while some poorly qualified oil change jockey pretends to be a mechanic and checks things on the car that can't be bad yet. Many national chain service companies now have mandatory "PMA" or vehicle inspections. I am sure the independent repair shops will benefit from the large idiots using this practice, If Pep wants to be a leader they should take an innovative approach and offer this as a "free service upon request"