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Pep Boys - Manny, Moe & Jack Message Board

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  • little_linda_richfield little_linda_richfield Oct 30, 2012 10:18 AM Flag

    The collective group of Shareholders are the ones at fault

    In my opinion, Martha, as a consumer I put much fault at the feet of the service manager who puts heavy scare pressure on me to buy extra services beyond and way beyond what I venture into his service bays to get fixed.

    When I come in for an oil change [only], I get high pressured into windshield wipers, tire rotations, and even buy 3 tires get the 4th free [not really after you hear the price of the first three].

    I fully believe that when they see someone in a skirt, they put a full press into play to sell her everything under the sun extra.

    I oppose that kind of salesmanship.
    And I avoid Pepboys as much as possible.