The collective group of Shareholders are the ones at fault
Year after year this group of yahoos keeps voting in the management foisted group of directors. These directors have been bad for Pepboys and continue to not hold Odell accountable for poor performance.
The shareholders have nobody else to blame but themselves.
In my opinion, Martha, as a consumer I put much fault at the feet of the service manager who puts heavy scare pressure on me to buy extra services beyond and way beyond what I venture into his service bays to get fixed.
When I come in for an oil change [only], I get high pressured into windshield wipers, tire rotations, and even buy 3 tires get the 4th free [not really after you hear the price of the first three].
I fully believe that when they see someone in a skirt, they put a full press into play to sell her everything under the sun extra.
I oppose that kind of salesmanship.
And I avoid Pepboys as much as possible.