Gee - ORLY and AZO make money; read this as lots of money.
PBY has been around since the depression when cheap repairs and do it yourself was the theme.
Here it is 2013 or 2014 and PBY can't seem to figure out to ingnite a definite interest in drivers concern for the care of their car. Both DIY and letting PBY do it for them.
Could it bee that PBY labor rates are over a $100 per hour?
Could it bee that the labor mix leans strongly toward Mexican, which scares us white women tremendously?
Could it be that the wrong people are in management - specifically those who have not been in the car repair buisiness ever in their life?
Pitty the poor shareholder. Management screws them over royally.