sure cars break and go to the great junk yard in
the sky .If my situation was close to that , I would
not fight this.The sadder fact is I was literally
appalled by their attitude and the way they tried to hide
from blame..The zoning manager was not around when the
first two axles needed replacing and the original
manager told the service manager 'why was the car
shaking'when they both test drove my car.This zoning manager
was around however to tell me the need for the third
axle had nothing to do with their work. If this is how
management deals with legitimate complaints then this is not
ethical or right or promising for future business.The
store sells allot of parts and probably does a good job
doing that ..However all my friends know not to take
their car there for repair.I ask anyone is this the way
you would want to be treated as a customer?
If you truly believe you were wronged, and have
exhausted all means of retribution through the company,
then have you thought of small claims court. It costs
a nominal sum. You don't have to have a lawyer, and
for the most part it is a relatively informal
Have your facts, dates, work orders, etc. when you
appear, state your case, bring any witnesses you might
Even if you lose, you will have the satisfaction of
having a representative take time off from work to
appear, and that will cost them money, and maybe you will
then feel better. Who knows, when they get the
summons, maybe then they will believe you mean bussines
and decide to settle.
I did fax twice to two different people including
ceo,and called to speak to the vice president you
referred to.It was kind of late but I have no reservations
to tell you I don't have a good feeling about this.
No call backs no responses.I may or may not be
back.It is good I can come here and write out about what
happened cause only I know what ma...leave it at that. I
now have the thread to show how things
You know in society we often use to live our life
by being critical to each other and now we know
differently .Bylow is a cool guy ,wish I had a friend like
that growing up, and all I know is everyone in this
company I have talked to acts and believes well negative
so I have no illusions things will change.Sometimes
you can do more for being positive and seeing the
truth and goodness in people , better then hiding lies
, fears and intimidation.I am afraid to say this
but I think you are invested in a company that deals
with people this way.However I will deal with the
facts.I laid out what happened.Forget the characters and
and my pop psychology and lets deal with the facts
and you will see this was a terrible ordeal to go
through.Do you really want to invest in or even buy from a
company like this? I fear about what this company is
capable of spending energy doing..really do. I hesitated
for one moment to believe that Philly Girl was
correct, I now no longer think they have that decent
thread that transpires goals and futures. Good luck to
all who stay around here.
you can put up a page explaining what has happend
to you and then get linked up to one of the many
free guest book servers for people to post thier
messages to. The guest book is offsite of your web page
and therefor not a violation of most use agreements.
After you get setup, just go and enter your url into
the numerous search engins so people can find your
site. Go for it dude.
Does anyone have anything to say about the STOCK?
When will earnings be released? PBY's 3rd quarter
closes this weekend. Any ideas about the outlook? Glad
to see it out of the 11's! Any predictions from
rational parties (not you, Martha) about where it could
I have stated this before, I am in not in any way
a representative of this company. Now, if I really
wanted Eric off of this board and I worked for this
company, I would be on the phone with him right now trying
to solve the problem right now.
As I have
stated before, I do work in a retail environment and
have worked in Customer Service in the past.
do what phillygirl said in her message "what to
do". I believe she is an employee who monitors this
board. She wants to get people like you off this board
as son as possible. I think this is a start....keep
your compaining up and PBY should come
Eric, not very good advice, unless you are paying
for the Internet page. Many sites involving customer
service issues have popped up, only to shut down a few
weeks later. One of the reason is that they webpages
were set up on a free internet site, which is 99.9% of
the time against their terms of service. Therefore,
you will have to pay to keep up that internet site...
now this, imo, is a waste of your money.
There are over 30,000 PBY employees, not all of
them have the same attitude towards customer service
as the employees that you ran into. Eric, both you
and I are from this area (and I am not making any
excuses for these managers), you know "city" people. That
store probably has a dozen scam artists in their store
a day trying to get one over on the company.
Besides the scam artist, there is the "Philly" attitude
to contend with, remember this is the town that
booed Santa Claus! :-) The managers are extremely burnt
out. I am not making excuses for them, just an insight
to what the issues are. IMO, Managers should be
rotated in and out of a customer service position every 6
A couple of years ago, there was a young college
student in California that took her car to Pep for work.
They did the work, may have botched it, I don't
remember. However, they failed to close her hood properly
and it flew open on the interstate causing a wreck.
She got po'd at PBY and the result was a
confrontation such as you have experienced. She put up a web
site where people could post complaints about PBY
service. Got their attention real good. They threatened
lawsuits, made promises, etc. Eventually the site went
away. I guess she was satisfied with whatever
settlement she got.
That is the wonderful thing
about the internet. You can be heard by millions of
people, and don't let anyone tell you it is not