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Staples, Inc. Message Board

  • sgolden196 sgolden196 Apr 11, 2002 6:05 PM Flag

    New Store Layout and Theft

    Apparently this new layout that Staples is forcing upon their stores has led to a massive amount of theft. Gee, big surprise since the printer cartridges are out for anyone to take and the layout is such that employees can't easily see what the customers are doing.

    Yet, the renovations continue unabated. Just what a good company wants-product loss. When printer ink was finally placed behind customer service theft went down heavily. Now, they are going back on the floor.

    How much money is Staples spending to renovate stores instead of just improving product stock and mix? Way too much, I'm sure. Some stores can use some improvement, I'm sure, but this new layout makes no sense................................

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    • hrmmm...sounds like you just don't like the new concept. Actually, theft deterrance and customer service were key reasons for the new concept. Being able to see customers as well as thieves is great for both issues.

      • 1 Reply to edmilford
      • >�
        hrmmm...sounds like you just don't like the new concept. Actually, theft deterrance and customer service were key reasons for the new concept. Being able to see customers as well as thieves is great for both issues. <

        Actually, I could see customers much easier before. The aisles where the printers, phones, shredders, etc make it impossible to see who is in the aisle, unless you stand there and stare into the aisle from the side all day. I have a feeling you have seen a store where the shelves are low, without overstock. In many of the stores this was impossible because there is not enough room to place stock in back. In these stores the aisles are perpindicular to the front of the store (just like the model), however you can't see into the aisle that way. I have already found opened items in a couple of the aisles and this was during a slow day.

        The stores where overstock couldn't be placed in back should have stayed the same, but with cartridges and some other items unlocked. Thats the way it was when I started there, and it worked fine (except for some theft, which will be the same issue in the new layout).

        Do I like the new layout? Obviously I have issues with it. Business Machines is now huge, but somehow with less usable space for stock, and is intermingled with other things, such as file folders, etc. Really makes no sense, but I will wait a while longer to see how it works out...................................................

    • Bubba, do you even have a clue about the Dover concept?????? Without describing things, do you even have a clue about the security upgrades that blow even me away......why do you spread this stuff, knowing that it is wrong??????

      I know you don't care, but there are some Home office people that actually read this stuff...one day someone is going to call your bluff.....next time you go to work...pick up a blank application and read the fine print....you need to protect yourself, even if you don't care......

    • Golden - do you have actual data to support this?

      FYI, the new store concept was originaly designed to reduce theft. There is only one entrance, one exit, and all customers must pass by both the register and the GM's office on the way out.

      • 1 Reply to maddogmktg
      • >�
        Golden - do you have actual data to support this?

        FYI, the new store concept was originaly designed to reduce theft. There is only one entrance, one exit, and all customers must pass by both the register and the GM's office on the way out. <

        Actually I found out from one of my managers, who was told this by the GM of one of the redesigned stores. In my store, we have always had one entrance and exit. The GM office is in the back so that won't help. The problem is that more items are out in the open now. Apparently its causing a big problem in the stores around here..................................

    • You're bitter. Have you been there too long? Retail takes its toll. Maybe you should move on

      • 1 Reply to mbaboy_us
      • >�
        You're bitter. Have you been there too long? Retail takes its toll. Maybe you should move on <

        Actually, that was a result of a customer ripping on one of my managers. He was very verbally abusive even though she agreed to give him store credit (didn't have a receipt at all). He found that unacceptable, called the corporate office, and she was forced to give him a refund after making her feel like dirt. All she was doing was following company policy. The policy is there or it isn't. This happened to another manager here and he was completely demoralized. I don't like to see that happen to good people. The corporate office just doesn't back their store managers. Its pathetic...................

 
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