On his show he had an analyst on who had recommended Staples months ago when it was in the teens and he praised her recommendation. Then he asked her what stock she now recommends and she said 'Staples'. I guess she sees the stock going into the thirties. Good for us. I'm still surprised since they still havent figured out how to sign the store. Its almost as if they are focusing on everything but the stores. As long as the stock rises, but come on guys-number the aisles and list the products within each aisle underneath or beside the number. Its not hard, trust me, just go into your nearby supermarket and see how its done.
Feel like I'm in someones home? I dont know anyone who would design a home that tacky! Seriously though, like any other customer I just want to get in and out quickly and find what I want without a map and a compass.
They are doing everything else right business-wise, now how about paying some attention to the stores themselves?
I agree about the signs. Feedback is excellent. Now the challenge is since the signs are a problem, which they have rolled out isle numbers in Dover. How about we keep our stores staffed with associates who respect their jobs and our customers. That would help, don't you think? until we get this sign situation in control?
Thats another problem. I notice the stores arent staffed as well as they used to be. I can wait on a very long line and they dont have enough cashiers to ring us out, unlike that commercial where the customers are racing to checkout, presumably for no good reason. Well, there is a good reason at most stores I've been to.
Again, I would point out that anecdotal examples are not necessarily a reflection of the entire company. In regards to customer service concerns, with over 50,000 employees some are diamonds and some are rust. Hiring that many associates presents quality issues throughout all large companies. Recruiting the right person for the job = long-term success for Staples.