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Staples, Inc. Message Board

  • rfsputter rfsputter Jan 8, 2010 9:55 AM Flag

    Staples shoppers beware

    Yesterday I went to Staples in Granbury, Tx to buy some notebooks. The price was boldly displayed as $2.50 but when I went to pay, it rang up as $4.50. When I protested, a man took me back to look at the pricing sign and, below the
    bold letter pricing was written in letters so fine that I could hardly read them "This price will ring up as $4.50 but you can get a $2 rebate by going online".
    This is deceptive trade practice at its worst. There are man elderly living in this community who will likely not notice the difference or, even if they did, will simply not know how to go online and get it. The $2 will, in most cases, stay in Staples pocket. Whatever happened to honest pricing and ethical business practices?

    The irony of this is that I came to Staples just to avoid Walmart. How was I to know that someone in top management at Staples had decided that a customer was not to be looked upon as the lifeblood of any business but rather as a sucker to be fleeced.
    The arrogance of the manager who purported to help me left no doubt as to this management attitude. Shareholders beware, you cannot win with a business model based on cheating your customers.

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • if a rebate's involved, i don't buy it -- no one should. statistics show that most don't redeem or submit correctly. what a waste of time.

    • I totally agree that customer service as a whole is on topic but one customer who decided not to read the entire promotional signage while millions of others have no problems is not useful to me. Just my opinion. Feel free to take these customer posts and use them as a tool for your investment decisions. I on the other hand find them useless complaining.

    • Order No.: 9200773472

      Customer No.: 3957513074 Method of Payment: MC ending in XXXX

      Track order: Track your order
      CANON PG-40/CL-41 PVP
      Item No.: 650217 Price: $54.99/each
      Expected Delivery: 01/12/2010 by Staples Courier 2 $109.98

      Item 2 Qty. Subtotal
      3 PC HARRISON LUGGAGE SET
      Item No.: 829356 Price: $69.99/each
      Expected Delivery: 01/12/2010 by Staples Courier 1 $69.99



      Subtotal: $179.97
      Delivery: FREE
      Coupon1: -$69.99
      Coupon2: -$9.30
      Coupon3: -$12.00
      Coupon4: -$15.00
      Coupon5: -$24.20
      Tax: $4.83

      Total: $54.31
      CORPORATE OFFICE CANCELLED MY ORDER AND WON'T REINSTATE MY INK RECYCLE COUPON WORTH $60.00 AS SEEN ON MY COMPLAINT.

    • CANON PG-40/CL-41 PVP
      Item No.: 650217 Price: $54.99/each
      Expected Delivery: 01/12/2010 by Staples Courier 2 $109.98

      Item 2 Qty. Subtotal
      3 PC HARRISON LUGGAGE SET
      Item No.: 829356 Price: $69.99/each
      Expected Delivery: 01/12/2010 by Staples Courier 1 $69.99



      Subtotal: $179.97
      Delivery: FREE
      Coupon1: -$69.99
      Coupon2: -$9.30
      Coupon3: -$12.00
      Coupon4: -$15.00
      Coupon5: -$24.20
      Tax: $4.83

      Total: $54.31
      THIS ORDER WAS CANCELLED FOR NO REASON AT ALL THEY CLAIMED I'M A RESELLER WHICH I'M NOT AND REFUSES TO REINSTATE MY INK RECYCLE COUPON WORTH $60, SAME ON THEIR CORPORATE MANAGEMENT.

    • Several states have laws regarding not including rebates on prices.

    • The $2 will, in most cases, stay in Staples pocket. Whatever happened to honest pricing and ethical business practices?
      -----------------------------------
      so it goes directly to the bottom line, that's good!...and for those that can't read,...oh twell..

    • Not just Staples, but most retailers use the practice of advertising discounts (via rebates) to get customers in the store, knowing full well that a large % will not bother with the hassle of going online, mailing in receipts, etc. to collect their money. It's advertising on the cheap. If retailers had a higher regard for their customers, they would apply the discount at checkout and collect the rebate on behalf of their customers.

    • You have to open your eyes and read the prices before you buy things. Stop blaming Staples for your laziness.

    • Go online, enter the information and get your rebate. You save the postage. Nothing wrong with what Staples did! Nothing deceptive either, it was right if front of you!

 
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