I worked at Staples Facilities at Ontario ca,over 7 years,see many good managers and employee fired with no good reason, ask a Stupid question"why this is not a Union work place" and you be at the unemployment line with me too.
I agree with you fully on Mike Miles. He is a face guy and nothing more. Couldn't manage himself out of a bag and the international performance under his leadership has been abysmal. Also agree that Jay's unit WAS a great one but is not anymore. They are losing contracts at an alarming rate (over $100m in healthcare contracts alone in the last year) and have not grown in several years. Again, in my opinion, his hand selected team are very poor and do not have the skill set to move this unit forward. There performance is in fact lagging behind Quill which has no sales team at all.
First of all I do not work for Staples and never have. Morale unfortunately is low everywhere within the OP space as well as pretty much everywhere because of the economy. "He surrounded himself with poor leaders who could not think for themselves and the companies results/stock price are suffering as a result." - You have got to be kidding! It seems to me that the unit that Jay is responsible for has been the shining star of Staples for many years. SPLS stock price would be trading at $8.00 not $12.50 if not for Jay's unit. My take on why SPLS is selling for $12.50 and not $20.00 is Mike Miles - perhaps you are Mike Miles?