My last 3 trips to Staples: Office chair, no one to check to see if it was in stock. Printer carts: No one to help me cross reference for the type I needed. Printer/Scanner: Again, no one to assist with questions I had about my PC compatibility with the model I was looking at. But, there was no problem having the counters manned with associates trying to push off rewards cards on customers. What the hell does a reward card for customers when you don't bother to assist your customers purchasing your merch.? You are correct sir, they got what they deserve.