I have recently be given a refund at my request from your new Staples store in Edinburg, Texas. The sales associate at the copy center desk was less than helpful. On Aug 28th, I placed an order for some name badges for my employees. The young lady who help me was very helpful and my order was completed. About a week later I called to inquire on the status of the order and was told that the order had been shipped two days earlier and I would recieve a call when the order was received. On Sept 11 I called the store and asked for the copy service desk and was transfered. I gave the sales associate the information he asked for and was told that he would check on the order. I was placed on hold for over 10 min. before I hung up. I then went directly to the store where I inquired about the order and was then told by the young man that he remembered speaking to me this morning and he told me that he told me to call back to check on the order. I then informed the young man that I was kept on hold this morning and that he never came back on line, so I hung up. He then told me that the order was on hold because I had selected the wrong colors. I ask him why no one ever called me tell me about the problem. He gave no reply. I also asked him why he put me on hold this morning, he said he didn't and that he told me that he gave me all of this information. I informed him that he did not and I suggested to him that I did not appreciate being called a liar. I then asked for a refund which I was given. I just thought you might like to have this information. Being the President of All Transportation, Inc. the local agent for Allied Van Lines I would like to know if any of my employees are treating my customers with less than top level service. Thank You Joe Mathews
As someone who has worked as a manager in a Staples Store for six years, this that you are reporting is typical service in the stores. This service is a direct result of the lousy treatment of the workers by the management staff in 99.99% of the stores, which is also a direct result of the total disregard the corporate executives and Tom Stemberg have for the people working for them. Treat people like NOTHING they will treat the customers like NOTHING. For some reason the Staple's IDIOTS haven't figured that out yet. Store Morale is at all ALL TIME LOW and will NEVER IMPROVE and in turn customers will go elsewhere to shop. Thanks for the comment.
Jesus Christ! If you hate working for the f'n company, go get a f'n new job! It's so simple!!! I mean, if I didn't like my job, I'd quit in one second and go out there and find a new one... We are living an era where there is the lowest unemployment rate ever... Where it's the employee that benefits... It's the employee that has the privilege of having more opportunity to chose than ever before.
So do me a f'n favor and STFU... Go whine where people actually give a shit about your mental problems.
Mr Mathews, Sorry about the poor service, but did you give the Store Manager the opportunity to fix the problem, that is one good way of letting managers know how that employees are treating customers with less than top level service....sounds like some smart man already used those words.