Wiley and Sons, maybe good on money, the rest is a different story!
I bought a new book because it suppose has CD,and a Student website login to check some useful information related. I bought from WILEY & Son's sales, the CD was missing. I contacted the WILEY, they said they were not responsible. The sales called them couple of times. Finally, WILEY said I can login online by a Registration Code, no CD necessary. I tried all the sites of the WILEY with my Registration Code, and failed every time. Because this code is invalid. I contacted the sales, the representative, the supports, no help at all. I did not buy from a pirate, but the WILEY is looks like a pirate. How can they cheat customer like this?
Apparently you need some serious remedial English books. Wiley only publishes college and graduate level texts, but their For Dummies series may be right up your alley. BTW, Wiley are publishers, with their direct-to-comsumer sales almost exclusively handled by 3rd parties. You need to address your question from whom you made the purchase.