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Zillow, Inc. Message Board

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  • surbiton99 surbiton99 Dec 10, 2012 6:40 PM Flag

    Who is Behind the MASSIVE push to discredit Zillow and Trulia?

    When Zillow impose unwanted erroneous zestimates on private property the way they do, and refuse all requests from the homeowner to correct or delete their nonsense valuation they demonstrate unbelievable arrogance which is the principle reason they are one of the most despised US companies. They cyber trample over homeowners front yards and behave like some medieval baron the way they act in such a dictatorial way and treat homeowners with contempt when they make perfectly reasonable requests to correct substantial errors published by Zillow which are financially damaging to the homeowner.

    To make matters worst Zillow dont publish any contact details and force homeowners to make their complaint about incorrect zestimates on the Zillow Forum where they are subjected to vicious and hostile attacks from a bunch of cheerleaders that have made between 20000 and 35000 posts each. Consequently most complainers make 1 or 2 posts and give up. Zillow may think they are being very clever but eventually such unfair treatment of potential customers will backfire and bite their backside. Its probably already happening as the novelty value of zestimates erodes and consumers find more customer friendly websites.

    It obvious there is a problem when Zillow CEO Spencer Rascoff writes in an email that he has a First Amendment right to publish any erroneous valuation on any home. What other CEO of a $1Bn Nasdaq company would make such an arrogant statement? So that in a nutshell why Zillow is such a discredited company. Add in the SEC investigation, the Shareholders Class Action, dis-satisfaction for lousy customer service and the question is very simple to answer.

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    • Ive read you claims in this post and others, yet I am curious about what you perceive to be Zillows motivation? You've never really pinpointed exactly what it is that Zillow has to benefit by posting false information and then preventing you from changing it. I had no such experience with Zillow myself, but if you did, then Im still confused as to who would benefit by all of this (assuming that it was intentional)?

      • 1 Reply to binheredonedat
      • I suggest that you should ask Zillow that question as there can be no benefit whatsoever to them having inaccurate data on their website they way they have millions of homes inaccurately valued currently. The only possible reason is that the Zestimate was Zillows 'gimmick' when they launched and used it to attract visitors to generate revenue and they wanted 'controversy' to generate even more public interest. Now that the display Ads represent a smaller proportion of revenue as Agents subscribe to Premier Agent etc then Zillow need to change their approach accordingly.

        It must be intentional as Spencer Rascoff the Zillow CEO has stated numerous times that Zillow does not correct erroneous zestimates. Its almost like he believes that the zestimate algorithm is infallible and therefore zestimates are written in stone. With such stubborn arrogance it is inevitable that Zillow will be subject to some form of regulation to put a stop to the nonsense that they impose and the way they do so. It makes you wonder what Rascoff has to gain from being so despised by millions of homeowners. At some future point in his career I am sure he will regret behaving in such a spiteful way to homeowners as he will struggle to justify any good reason for his current dictatorial behavior.

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