The recession has emboldened a certain kind of consumer: The moocher. Some people are unemployed and hurting - no question. But you have a lot more people out there with a lot of money that are just taking advantage of the economic malaise and joining what they perceive as the economic style, as in "The economy is bad. I can't pay you" - then they go out and buy a new car or go to Vegas. Don't be fooled - a lot of these complaining deadbeats are really just cheapskating fakers with money. Do your due diligence - they are just taking advantage of you.
Don't start discounting your invoices and collections too fast just because someone complains:
"One of the things that makes us feel smart is getting something for free," said Matt Wallaert, a behavioral psychologist. "During a recession, frugal is not a bad word. It's a good word. This is something that people are supposed to be doing. So people think, 'I've got to get on board'."