I am writing to express my dissatisfaction with your company. I recently bought a used van and knowing it needed some work chose your corporation to check it out. The day I bought the van I took it to the first tire station I came to that said full service. Where I requested the mechanics there to thoroughly inspect the vans engine and transmission and let me know what all it needed done. When they had me call them an hour later and told me all that was wrong was a head and that it needed a tune up. We then authorized them to do all that as it seemed to be a good deal. They then called me and told me there was a burnt valve and would cost and additional 275.00 more than the $800.00 quoted. Still was OK with us to do the work. When they had me pick up the van Sunday I asked if all was now in good shape including the transmission and was told yes it is in good working order. We drove the van directly home. Then next day my husband noticed a large puddle of oil underneath the van. When I called the station I was told probably was a loose oil pan plug and to stop it in to a station the next day to have it checked. Well I had to take some things to a friend and wanted to get the freon charged so that day I took it to a local shop and they noted the lifter on the head was knocking and it was spraying oil. It used over 2qts of oil in under 50 miles. The next day I took the van back to where it had been serviced and had to argue to get them to fix it. I had called the consumer affairs line to insure they had to stand behind their work and was assured this was the case. Yet at the Tire Station I had to argue with them over every little detail then was told it would be done in 2hrs. So when I returned in 2 hr. they hadn't even started on the van or moved the van inside. When I complained about this to them and was a bit loud the employee told me to quiet down and calm down I had no reason to be upset. This upset me further and then my friend and I had to argue again on why they needed to replace the belts including the timing belt that the oil leak they caused had covered in oil. They then said it would be another hour. When the van still wasn't done they rented me a rental car to be able to get myself and kids home in. Then when I returned the next evening to pick up then van they told me it was now all done right. I discovered that it no longer had any power once I got it out to the highway. As well as now they were saying it had a transmission shift concern when not 3 days prior they had assured me that the transmission was in good shape. I also had noted that they had driven out over a quarter tank of gas on the van. Upon arriving home and after the van had been parked for over an hour I discovered it was still leaking oil. We then called the corporate office and had to argue on whether or not they would stand behind it again. When they said they would we thought that finally this was going to be resolved. Claims suggested we take it to a shop of our choosing which we did. Much to our dismay the shop their discovered that the van had not been fixed right yet nor had it been thourouly nspected as requested.