Yeah. OMX has a great management team alright. I just experienced their brand of management in their store in Crestwood, Missouri.
I wanted to place an order for some items they didn't carry in the store. I stood at the empty "customer service" counter for a while until a checker asked if I needed help. He referred me to an associate who was standing about 20 feet away looking at me, but doing nothing.
When I told him I wanted to place an order he told me I could look the item up in the catalog if I wanted, but of course there were no catalogs to be found.
When I commented on the lack of "customer service" his reply was that "there used to be 35 people working in this store, and now there are only 7". He made no further effort to help me, so I said "don't trouble yourself, I'll order from an online office supply store", and I left the store. I'll never shop at Office Max again.
All I can say is that if this guy was still employed at OMX after a big staff cutback, the people who got let go must have been absolute slugs.
BTW, I got what I wanted at Officeworld.com. The savings on sales tax just about covered the shipping. The best part is that I didn't have to deal with a worthless OMX employee.
It always cracks me up when people judge a nation wide retailer by one experience in one store. Every single retailer gets a bad apple once in a while or has a few people call out sick one day causing a temporary lack or coverage.
Although it is pitiful that they did not have catalogs or quick service I think you are being overly critical judging the entire organization based on that single experience with one of their 33,000+ employees in one of their 1,000+ stores.
This was not the first bad experience I've had with OMX. I basically quit shopping there 15 years ago, and have been with Office Depot ever since.
What turned me off 15 years ago was lousy customer service - the employees just didn't give a rats ass about helping customers. Still true today, obviously.
And by the way, the employee said the staff reductions were due to layoffs. I don't see how you can staff a store that size (it includes printing and office furniture) with only 7 people. That is truly a reflection on management.
I still do most of my shopping for office supplies and equipment at Office Depot, where there has been no reduction in staff. The only reason I gave OMX a try was because Office Depot didn't have what I wanted, so I took a chance on OMX. Of course they didn't have what I wanted either.
Keep telling yourself OMX is a great company. I'm not buying it for a minute.
Admit it.. They are doing the best they can with the worst employees they can afford.
I like trading this stock because people are still sold on brand name stores. No profits but clean windows.
Just gotta love Ann Taylor (ANN). A four time in a row missed drastically reduced estimates four times in a row. The stock swings like crazy. I expect they will loose again this Q and may reach 52 week highs soon. LOL