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OfficeMax Incorporated Message Board

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  • ccguy9876 ccguy9876 Sep 28, 2009 11:39 PM Flag

    You're welcome!

    It always cracks me up when people judge a nation wide retailer by one experience in one store. Every single retailer gets a bad apple once in a while or has a few people call out sick one day causing a temporary lack or coverage.

    Although it is pitiful that they did not have catalogs or quick service I think you are being overly critical judging the entire organization based on that single experience with one of their 33,000+ employees in one of their 1,000+ stores.

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    • This was not the first bad experience I've had with OMX. I basically quit shopping there 15 years ago, and have been with Office Depot ever since.

      What turned me off 15 years ago was lousy customer service - the employees just didn't give a rats ass about helping customers. Still true today, obviously.

      And by the way, the employee said the staff reductions were due to layoffs. I don't see how you can staff a store that size (it includes printing and office furniture) with only 7 people. That is truly a reflection on management.

      I still do most of my shopping for office supplies and equipment at Office Depot, where there has been no reduction in staff. The only reason I gave OMX a try was because Office Depot didn't have what I wanted, so I took a chance on OMX. Of course they didn't have what I wanted either.

      Keep telling yourself OMX is a great company. I'm not buying it for a minute.


      • 1 Reply to Sluggo1988
      • I read your message and this is what I have to say. I have been with OMX 6 years and am also an investor so I can reply. This is one store. Having 7 employees is the fault of the manager. He or she can hire more but they would rather take in a paycheck and not be held accountable for their staffing except to blame others. That is what the problem is. 7 years ago managers sat in the office and ate bon-bons. Now they are required to work on the floor helping customers. I have been doing this for 25 years and it excites me to help every customer I can and make them leave appreciated. This is what Officemax is trying to do by keeping people productive. I am sorry about your experience but you would never be treated like that in my store. It is sad that I work for the same company where you received poor service and all people want to do is blame corporate instead of looking in the mirror and taking "accountability" for their own actions.

    • Admit it.. They are doing the best they can with the worst employees they can afford.

      I like trading this stock because people are still sold on brand name stores. No profits but clean windows.

      Just gotta love Ann Taylor (ANN). A four time in a row missed drastically reduced estimates four times in a row. The stock swings like crazy. I expect they will loose again this Q and may reach 52 week highs soon. LOL

      Maybe Obama buys his panties there..


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