If you are with Verizon but not eligible for an upgrade read this.
If you want the 928 and do not want to pay the $500 w/o an upgrade. Verizon has a few secrets.
1.) If you have an existing phone and you have a problem (anything cutting off or whatever) they will send you a replacement. If you have problems with the replacement also (2 total problems) they are able to upgrade you to a device of your choice or the 928 for the $99.00 fee discount. So you go in and get them to send a replacement. If you are lucky enough to have a problem with the replacement and take it in they are allowed to upgrade you to the 928 because you have had 2 or more problems.
2.) If you have more than one phone you can do an alternate upgrade if someone else in your family is eligible. There plan stays the same and the upgrade is "Alternated" to your phone.
The first method if you have two problems by next week you can get them to switch it. I am not saying make up any problems. If you have an Android, you do not have to fake it there are problems. Remember 2 or more problems ask for a manager and the 2 problem upgrade.
The phone they had was White. No phones on display and I had to set up their display because they had not been trained on it. I asked about the secret commission incentive from Microsoft per phone and he said he had not heard of it and did not want to be greased.
3.) Tell em you are a good tipper if they resolve your problem and take care of your issue without going through the return policy.