The company DISH hires to install refused to climb down a ladder (9 whole feet) and install DISH services on my flat roof. They would climb up a ladder but not down. Well impossible to deal with -isn't that an installer's job to climb on roofs and install the dish? Usually I assess a company by their Statements, public sentiment and personal experience (if any). Obviously if they are hiring incompetent installers then they must also be allowing incompetence to affect other areas of their business. Why would anyone want all those leases and a failed ridiculous DvD by mail service. I literally received cracked DVDs from Blockbuster...never from Netflix.