I think your analysis is of a BOBE in your area, because the once here in Hickory, NC is as stellar as any I ever ate at. Most of the staff and two managers know us by name and whatw e even drink when we come in to dine there which is once a month with the family minimum.
However, They have cut portions down I noticed and you MUST ask for extras or certain things if you want them, as they no longer hand out rolls, etc as they used too because too many get wasted. So They are cutting costs surely, and we have always had good experience at them, and noticably sadly, prices have been heavily increased here this year on the menus from what they were same time alst year.
Investrman.....great insight on BOBE in your neck of the woods. I have always had wonderful experiences in each and every store Ive visited...from Chicago to Cleveland - and as far South as Columbus, OH. I state that only to illustrate that I travel often. I am not happy about price increases...but I promise you we are not the only biz doing so. I was at a quick biz dinner last night at Applebees (AWFUL) and paid about $11.00 for a burger! So there you are...a crap-hole place like Applebees...with below average food...zero atmosphere...$11.00+ for a burger. I dont think we are doing so bad with our increases.