This web-site is up and under construction. Rumor
has it it's by BOBE managers who want to put Larry
Corbin's B.E.S.T. program on the net and who want an
independent voice on the net . More power to the soldiers of
Thank you for taking the time to monitor and
respond to the questions on this message board. It is
very encouraging to see someone of your stature who is
so well grounded and in touch with their clients.
Without question this is why your group is so successful.
I have been monitoring BOBE for sometime and made
my decision to invest as a result of your post.
Anyone CEO that takes the time to respond to customers
as you have done here earns my confidence.
For the record, I have made several special order
requests at your Lanc unit and all have been filled to my
The new structure is nice too. Much easier to enter &
Just another regular customer holding
Keep up the great work.
sowens, you may want to explore the MotleyFool,
Special Feature, January 26, 1999: Investor Relations
series. It explores what an individual investor should
expect from a company website and ranks some well known
companies' websites. I found it interesting and informative.
Just a suggestion, but you can see what other
companies are doing on their website and include some of
the ideas with yours.
SOWENS, big 10-4. If you are buying a product,
one should be satisfied. Satisfaction is the key to
repeat customers, word of mouth advertising (the best
kind and the cheapest)and hence profits for all
involved with the company. The old adage I learned growing
up is the customer is always right (and even when
he/she is not, make them feel like they
Keep going and I'm looking forward to the
Perhaps it will please everyone that I am posting
this reply from home, and not from the office. I
appreciate everyone's ideas about what to include in the
website. While I won't go into specifics about each one,
most of the things you all suggested will be included
in the initial site, and it is our intention to
update and embellish it over time.
As for the
Croc, you and all of our customers should expect to be
satisfied with the preparation of your food, and that
includes special orders. We, in fact, pride ourselves on a
policy that we will do whatever we can to prepare
anything for our customers if we have the ability and the
ingredients in the restaurant to do so, whether it's on the
menu in any form or not. There are, of course, limits
to our ability to do so, but a server should inform
the customer if there is any problem with fulfilling
Our servers fill out a
handwritten order at the table which is preprinted and coded
for speed of taking the order. They then enter that
order in a computer system which utilizes a touch
screen with pre-designed options labeled with
"push-buttons" on the screen, which is again designed for speed
and efficiency. The whole purpose is to get your
order prepared and served to you as quickly as
possible. The more options you include to prepare any given
item, the more buttons and hence screens the server has
to step through to enter the order, slowing the
process down. We have to strike a balance between
including those options, and limiting the number of screens
and buttons. That is why sometimes it requires
special instructions from the server to the grill cooks,
which unfortunately increases the possibility that a
miscommunication can occur.
I encourage you to be as
specific as possible with your special requests, and
obviously the servers and cooks in your "home store" have
come to know you and make many fewer mistakes on the
way you'd like your double decker prepared. You do
have every right to get it the way you want it, and
they should, if they make a mistake, redo it for you
to your liking.
Sounds like all you guys want to do is bicker all
the time. Brianhunt51 what I was talking about on the
1594 post you refered to, is that I do my boating
nothing about the damn way to fix a sandwich. And as for
Crock what I was refering to is that the waiters,
waitresses,and the cooks have more to do than to spend all the
time taking food back and forth to do every last think
you demand them to do for you. Did you know that a
customer that demands that kind of service should tip 25%
or more? I am not going to argue this point any
Sorry but that is all the bickering I am going to wast
my time on.
As for the BOBE web sight that is a
very good idea, and I can't wait until it is on line.
There will be a lot of people use it all the time. Our
customers, stockholders as well as employees will use it.
There are people out there that don't know you can
print out maps that will tell you just how to get to
any location you might be in to get to a Bob Evans
restaurant. If you don't have a computer at home you can go
to any library and use their computer to get a map,
or information you might want. Some may charge you a
dime to print you a map, and some are free.
Any business should be in the business of
satisfying a customer's request unless it's unreasonable.
Crocodile Hunter's request, although an infrequent one,
should be honored and fulfilled correctly whether it's
BOBE,WEN, or Mickey D's. Additionally, if he ordered a
plain burger and they made a mistake they
just wipe away the cheese or the other condiments off
the burger or bun. It's just good business practice
to deliver what the customer
Businesses that will ultimately be successful will be those
who cater to special requests. Crocodile Hunter is
justified to want to have Mr. Owens read his comments, and
I'm sure he or any other executive's philosophy would
be....the customer is king.