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Service Corporation International Message Board

  • shantilouise shantilouise Aug 23, 2001 7:22 PM Flag

    Re: SRV.. no brainer, long term buy

    Thanks to you and Tissuegas for your well thought out posts. Can you say what industry group will benefit from the low cost direction? Independent crematoriums? Internet providers of funeral supplies? We do know the need will increase, how and who will handle it? Thanks again.

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    • Sorry for the delay in answering your question. In reference to who will benefit in this new market. Gone are the days of building Taj Mahals, or monuments to the industry. New funeral homes will be smaller more funuctional in design, allowing for receptions, and seating options. Audio-Video, webcasting, and other accouterments which enhance the service will be a must. The new director needs to be in tune with the desires of the public, letting them tell him what they want not what he thinks they need. Being able to serve every family that crosses your threshold, with competive prices, and selection.

      Who can best do this? Anybody willing to make these changes to conform to the public wishes. My guess it will be the young entrepreneural director, who doesn't wish to spend alot of money on a antiquated funeral home, and has imagination, and not afraid of hard work. You wishes to own is own business.

      In my opinion, the corps, and some independents are not ready or in many cases cannot scale back their operations.

      I last thought, the guy who answers his own phone, will get the lions share of the business in any town in America. Answering services are great for ordering from QVC, but not when your mother dies. I have scaled back my answering service to the bare mininum. In this day and age with automatic call forwarding and cell phones, staying on the phone has been the most important item I have done. Remember if you lose a family either through poor service,price, or unavailability, you will never get that family back.

 
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