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  • j_fenton02 j_fenton02 Feb 1, 2007 12:42 PM Flag

    Could it be dell?...

    Prior articles stated that they were in late term discussions with several companies concerning their help desk issues.

    I would think one of those would have to be Dell. You call Dell, and invariably you are calling India. It is a bit annoying when the person who is trying to help you is not in complete command of the language. I have interacted with Dell's help desk and sometimes it can be an absolute chocolate mess.

    I could see a senerio where Dell continues to offer their "in house"/free of charge customer service and also an option where callers, who are willing to pay, will be subcontracted out to SPRT. Assuming SPRT's support desks are light years beyond the service that Dell's stumbling, bumbling Dehli call centers presently offers.

    Can't say I am happy about the stocks present consolidation. Did not think we would pull back this far($6.50'S RANGE) with an impending CC.

    I am looking for $8 plus.

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