upport.com Selects Austin as Inaugural Hub for Remote PC Solutions EngineersMarch 17, 2008 9:00 AM ET advertisement
Article tools E-mail this article Print-friendly version Discuss this articleStocks mentioned in this articleSupportSoft Inc (SPRT) Stock Quote, Chart, News, Add to WatchlistRecent investing newsGold pares gains on profit-taking after recordHedge funds call CSX Corp suit 'without merit'WRAPUP 1-LatAm markets fall on US financial jittersUPDATE 1-Bank of Canada withdraws cash from money marketRPT-U.S. March home builder index holds near low -NAHB All Market Wire newssupport.com®, which provides Instant Technology Relief(SM) to consumers and small businesses and is a unit of SupportSoft (NASDAQ: SPRT), today announced an initiative to create new work from home jobs in the vibrant Austin technology market by the end of 2008.
In a move designed to ensure an exceptional customer experience, support.com is hiring work-from-home employees to service customers directly through its website, as well as provide exemplary service to a number of major partners who rely on support.com's proprietary service delivery technology and expert Solutions Engineers to meet the needs of their own customers seamlessly through custom-branded offerings.
support.com is a leading provider in the growing remote services space and is at the forefront of a movement to fundamentally change the way people fix technology problems. Previously, a computer meltdown meant pleading phone calls to tech-savvy friends and family, a trip to the computer store or a long wait for a technician to arrive. support.com's suite of tools mean a qualified technician can diagnose and repair most technology problems quickly over the phone, for less than the cost of in-store or in-home service. Additionally, support.com's services can happen while you watch, so they are ideal for people who are concerned about privacy and security.
Austin was selected as the inaugural city for support.com's work-from-home program after company research identified it as having an ideal mix of quality higher education, an available workforce with expertise in technology, a proven reputation for supporting similar jobs and a high quality of life.
"support.com is excited to be at the forefront of changing the way people deal with very frustrating technology problems and is looking for Solutions Engineers who share an enthusiasm for problem solving," said Anthony Rodio, executive vice president of worldwide operations, support.com. "In the Austin market, we are able to find the perfect backdrop to build up our workforce with qualified, expert technicians in a cost-effective manner, while being able to ensure our workers have the high quality of life that builds loyalty."
"Austinites are proud of having built a community that attracts cutting-edge companies and high-value workers," said Rich Bailey, chief of staff to Austin Mayor Will Wynn. "We are pleased to welcome support.com as the latest company to benefit from our blend of world-class cultural attractions and technology expertise."
support.com is ramping up recruitment efforts in the Austin area through the spring and summer. Interested applicants are invited to visit: www.supportsoft.com/WFH to review the requirements and submit a resume.
at the last investor presentation Josh clearly stated that "profitability maintainance" of the enterprise div. was an immediate goal, and that clearly the "Consumer" was the growth strategy for Supportsoft,... you're not paying very close attention, now stop with the half-informed speculation, please.
eircom Partners With support.com to Provide First-of-Its-Kind Remote Technology Services to Customers in IrelandMarch 10, 2008 7:00 AM ET advertisement
Article tools E-mail this article Print-friendly version Discuss this articleStocks mentioned in this articleSupportSoft Inc (SPRT) Stock Quote, Chart, News, Add to WatchlistRecent investing newsRPT-US STOCKS-Futures turn lower after Fed cuts discount rateDEALTALK-Licking its wounds, China learns hard M&A lessonsADR Report-Bank rout hits ADRs, Japanese exporters sinkRAM Energy Resources Reports Year End and Fourth Quarter 2007 ResultsStar Scientific Files Annual Report All Market Wire newssupport.com, a leader in technology problem resolution and unit of SupportSoft (NASDAQ: SPRT), today announced a partnership with eircom, the leading provider of fixed-line telecommunications services in Ireland, to provide first-of-its-kind diagnosis and resolution services via remote technology in Ireland.
The offering, which is currently available on a trial basis, starts with a free PC Health Check application that will allow consumers to quickly and easily identify performance-degrading issues, security holes and more, before they get out of hand. Consumers are then offered the opportunity to engage with expert technicians to resolve the identified issues. Additional services include: PC Tune-Up, PC Security Check and PC Data Backup.
Commenting on the launch of the trial, Dave Manning, Consumer Service Director, eircom, said, "Through our partnership with support.com, eircom is offering this online service to all our Consumer Broadband customers. Customers can avail of the service by calling a dedicated PC Support Helpline. The service allows our expert technicians to quickly resolve technical issues by accessing the customer's computer remotely. The solutions experts will improve the computer's performance by removing unnecessary files and optimising programs. They can also get rid of viruses and spyware as well as back up invaluable data to a safe and secure online server. This turnkey support service gives us the ability to provide a suite of premium services to greatly enhance the customer experience."
"We are pleased to partner with eircom to power the first remote premium services offering in Ireland," said Mike Harrison, head of support.com's premium technology services in Europe. "We are proud to offer broadband service providers the tools to cost-effectively give class A service, one customer at a time."